IT Client Services Engineer Intern

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The ideal candidate will be responsible for assisting the Client Engineering team with daily tasks, testing and deployment of Windows 11 operating system. This will include any documentation and components that are required for image deployment. Majority of time will be spent helping with Windows 11 deployment, computer imaging, labeling, logistics and preparation work for OS Image deployment.

This role is based in Madison, WI or Redwood City,

Essential Duties

Include, but are not limited to, the following:

• Work in collaboration with the Client Engineering Team and assist with Window 11 Deployment project
• Work in collaboration with the Client Engineering Team and assist with daily tasks / issues
• Learn and follow Client Eng. Team processes, standards and procedures
• Other tasks/projects as assigned by Manager
• Administer and support end-user device management systems including Microsoft System Center Configuration Manager (SCCM).
• Manage and maintain conference room technology standards.
• Responsible for working with team members to maintain and document new and update old standard operating procedures (SOPs) for the Service Desk.
• Responsible for intermediate troubleshooting of Desktop/Client configuration changes and Active Directory support.
• Responsible for intermediate Application Management using industry-standard deployment tools; including SCCM, monitoring, and health reporting.
• Participate in IT and cross-functional team projects as a key resource for deploying, maintaining, and upgrading end-user devices.
• Excellent interpersonal and communication skills with the ability to maintain open communication with internal employees, managers, and customers.
• Detailed oriented, organized, and have excellent follow-up skills.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work nights and/or weekends as needed
• Ability to work overtime, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.
• Ability to lift up to 35 pounds for approximately 5% of a typical working day.
• Ability and means to travel 10% between local onsite locations.

Minimum Qualifications

• Actively pursuing educational advancement through a secondary or post-secondary institution.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Thorough knowledge of computer systems, including Windows operating system, web applications, databases and end user applications (Word, Excel, Outlook, MS Teams)
• Able to integrate and apply feedback in a professional manner

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.

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