Lead - Data Analytics
Location: India
Time Type: Full time
Job Description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
• Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity
• Work with management to define reporting and data requirements and produce timely internal or customer deliverables
• Create and distribute routine and/or ad-hoc reports in support of non-standard requirements
• Perform analysis to validate process compliance and provide trend/early-warning analysis
• Identify opportunities to improve processes and performances
• Build and maintain recruitment scorecards and productivity, to include monitoring of Training throughput until production
• Maintain or create a system for recruitment and sourcing online tracker
• Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services
• Take on additional projects as assigned by the manager
• Work both independently and in a cross-functional team environment
• Completed Bachelor’s Degree, in any field
• 2-3 years of experience in reports generation; HR, and Talent Acquisition reporting is a plus
• Advanced Excel skills
• Strong analytical, problem-solving, and mathematical skills with a detail-oriented mindset
• Excellent verbal and written English
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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