Systems Engineer

Systems Engineer

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at https://careers.evercommerce.com/us/en

We are looking for a Systems Engineer to focus on our Corporate IT Systems. The EverCommerce Technology team is focused on providing world-class support to all employees. We support a combination of tools to enable business through technology. The team primarily administers the Microsoft 365 suite of applications, Jamf, LastPass, Netskope, Okta, and many other tools that support our employee base.

In this role, you will be instrumental in transforming our IT operations through advanced automation. Your expertise in Okta Workflows, Microsoft Power Automate, and other automation tools will be crucial in streamlining our onboarding processes, enhancing access management, and improving overall system efficiency. You'll have the opportunity to lead innovative projects that significantly impact our organization's productivity and security posture

Responsibilities:

Workflow Automation and Process Optimization

• Design, implement, and maintain automated workflows for user onboarding, offboarding, and access management using Okta Workflows and Microsoft Power Automate
• Develop and optimize automated account creation processes across multiple systems and applications
• Create and maintain documentation for automated workflows and processes

Identity and Access Management

• Administer and optimize our Okta identity platform, including user provisioning, deprovisioning, and access controls
• Implement and maintain Single Sign-On (SSO) solutions
• Develop and enforce IAM policies and procedures aligned with industry best practices

Systems Administration

• Manage and administer Microsoft 365 applications, including Exchange Online, SharePoint, Teams, and other related services
• Oversee Azure Virtual Desktop infrastructure and device management tools (such as Microsoft Intune and Jamf)
• Implement and manage system updates, patches, and security measures

Security and Compliance

• Collaborate with the security team to implement and maintain access control policies
• Conduct regular access audits and report on potential security risks
• Ensure compliance with relevant regulations and internal security policies

Continuous Improvement

• Identify opportunities for process improvement and automation in systems administration and IAM workflows
• Evaluate and recommend new technologies to enhance our IT infrastructure and automation capabilities

Skills and Experience needed for success in this role:

• 5+ years of experience in systems engineering, with a strong focus on identity and access management and workflow automation
• Proven experience in automating account creation and access management processes in previous roles
• Expert-level experience with:
  • Okta Workflows or similar IAM automation platforms
  • Microsoft Power Automate or equivalent workflow automation tools
  • Microsoft 365 suite
  • PowerShell scripting
  • Azure Active Directory / Entra
  • Office 365 licensing
• Strong knowledge of identity protocols such as SAML, OAuth, and OIDC
• Excellent problem-solving skills and ability to optimize complex workflows
• Relevant certifications such as Okta Certified Professional, Microsoft 365 Certified: Enterprise Administrator Expert, or Microsoft Power Platform Functional Consultant
• Experience with cloud infrastructure management, particularly in Azure
• Knowledge of ITIL frameworks and IT service management principles

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada, with access to our Denver, CO office if you are located in Colorado – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation: The compensation for this position is $80,000 to $100,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.