Manager, Enterprise AI Adoption

Department: Customer Success

Location: Remote-US, San Francisco (hybrid)

Compensation: $150K – $200K • Offers Equity • This role has a $150k base and a $50k variable

Employment Type: FullTime

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

At EvenUp, we don’t just “onboard” customers—we ignite transformation. Our Enterprise AI Adoption team ensures that the largest and most strategic law firms realize the full power of our Claims Intelligence Platform from day one, enabling AI-powered workflows at scale.

As the Manager, Enterprise AI Adoption, you will lead the team responsible for the most critical phase of the customer journey: the first 30 days. You and your team will guide firms through operational change, drive early adoption, and ensure customers experience the “Aha!” moment that makes EvenUp indispensable. This role is equal parts leader, operator, and strategist. You will coach a team of AI Adoption Managers, build scalable playbooks for enterprise onboarding, and partner closely with Sales, Product, Engineering, and Customer Success to ensure EvenUp customers achieve value faster than they thought possible.

The first 30 days define the next 3 years—and your team owns that outcome.

What you’ll do:

• Hire, mentor, and develop a team of AI Adoption Managers responsible for onboarding EvenUp’s enterprise customers.

• Coach team members on executive communication, change management, and driving adoption across complex organizations.

• Establish performance metrics focused on activation speed, product adoption, and early customer outcomes.

• Foster a culture of ownership, curiosity, and continuous improvement across the team.

• Design and refine scalable onboarding playbooks that ensure enterprise customers achieve value within their first 30 days.

• Define best practices for guiding firms through operational and workflow changes required to adopt EvenUp’s AI platform.

• Partner with Product and Data teams to define the key adoption metrics that signal long-term success.

• Continuously improve onboarding programs based on customer feedback, product usage data, and field insights.

• Partner with Sales during the late stages of enterprise deals to ensure smooth transitions into onboarding and activation.

• Support your team in managing high-stakes customer relationships, including executive stakeholders at major law firms.

• Ensure enterprise customers experience a seamless transition from sales to adoption to long-term customer success.

• Step in directly on critical or complex accounts to help unblock challenges and ensure successful adoption.

• Serve as a key voice of the customer during the earliest stage of product usage.

• Partner closely with Sales, Sales Engineering, Customer Success, Product, Engineering, Legal/Medical Operations, and Technical Program Managers to improve the onboarding experience.

• Identify product gaps, friction points, and opportunities to improve the first-time user experience.

• Help influence product direction based on insights gathered from real customer adoption patterns.

What we look for:

• 7+ years of experience in Customer Success, Implementation, Solutions Consulting, or similar customer-facing roles in high-growth SaaS.

• 2+ years of people management experience leading high-performing teams.

• Experience supporting enterprise customers and complex implementations.

• Experience in LegalTech, AI products, or workflow software is a plus.

• Proven ability to hire, develop, and lead high-performing teams.

• Strong coaching skills and a passion for developing customer-facing talent.

• Comfortable operating in fast-growing companies where processes are still evolving.

• Strong executive presence with the ability to lead conversations with senior stakeholders.

• Deep understanding of adoption metrics and data-driven decision making.

• Strong program management and operational thinking.

• Highly proactive with strong ownership and accountability.

• Comfortable navigating ambiguity and solving complex problems.

• Excited to travel up to 40–50% to support enterprise customers and team members in the field.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.