Principle Associate IT
Location: Bengaluru, KA, in
Job Description
Job Description
Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to design, develop, deploy, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio.
Key Responsibilities
Solution Development: Design, develop, and implement BMC Helix applications, custom workflows, automations, and solutions tailored to business requirements.
Integration: Integrate BMC Helix with other enterprise systems and third-party applications to ensure seamless operations and data flow.
Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.
Technical Support: Provide technical support and troubleshooting for BMC Helix applications, custom workflows and automations ensuring timely resolution of issues and minimal disruption to business operations.
Documentation: Create and maintain detailed technical documentation, including design specifications from business requirements, testing plans, and user guides.
Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.
Continuous Improvement: Stay up to date with the latest developments in BMC Helix with strong focus on workflows and automations to identify opportunities for process improvements and innovation.
Support: Support issues related to the applications, custom workflows, and automations in BMC Helix.
Configuration: Configure Foundation data and set up BMX Helix modules.
Reporting: Create Reports, Dashboards, and distribute reports.
Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.
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