Principal Associate – IT (BMC Helix)

Location: Bengaluru, KA, in

Company Description

About Eurofins:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a network of over 1,000 independent companies in 54 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. In FY 2021, Eurofins achieved a record revenue of over EUR 6.7 billion.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Job Description

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio.

Total years of experience – 5 to 8 years

BMC years of experience – 3 to 5 years

Key Responsibilities

• Solution Development: Design, develop, and implement BMC Helix applications and solutions tailored to business requirements.
• Integration: Integrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR,  Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow.
• BMC Discovery and CMDB health: Ensuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery
• Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.
• Technical Support: Provide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations.
• Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.
• Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
• Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.
• Continuous Improvement: Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation.
• Support: Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management
• Configuration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML.
• Reporting: Create Reports, Dashboards, and distribute reports.
• Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.