IT Infrastructure Cloud Engineer

Location: Chennai, TN, in

Company Description

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff.

Tecna, as a part of Eurofins Technologies multi-national network, has the goal of developing and validating reliable industrial solutions for food safety assessment.  It has been producing several immunoassays based on different technologies since 25 years, and keeps growing its catalogue portfolio with novel assays and applications to cover the food industry necessities of analysing chemical contaminants in ingredients and finished products. Applications need to be fast, easy, reliable and possibly safe for the personnel involved in routine implementation of analysis. In other words, the sample preparation and contaminants extraction from food matrices must be arranged through robust, simple and quick procedures, being ideally able to extract multiple contaminants in one single preparation, and being solvent – free or at least non-toxic.

Job Description

Position Title:

L2 Ops Engineer - Cloud

REPORTING TO:                              Infrastructure Service Operations, Food, Feed and Agro Testing Europe

GEOGRAPHICAL

REPORTING LOCATION:                 Polan

WORKING LOCATION:                     Chennai, India

NUMBER OF EMPLOYEES

UNDER RESPONSIBILITY:               0             

OVERALL OBJECTIVES:                  As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure.  You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential.

                                                         You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses

SPECIFIC ASSIGNMENTS:

As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding:

• Azure services configurations and maintenance
• Windows Server configuration and operational support
• M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).
• Identity and Access Management queries.
• Applications related problems requiring triage to respective application support group.

Expanded Responsibilities

• Manage Exchange Online, including mailbox administration, distribution groups, shared mailboxes, transport rules, and mail flow troubleshooting.
• Support SharePoint Online, OneDrive for Business, and Teams, including permissions management, site collections, sync issues, governance, Teams/Channels, policies, and meeting settings.
• Handle end-to-end troubleshooting of:
  • Mail delivery & Exchange Online issues
  • SharePoint/OneDrive access & sync issues
  • Teams’ meetings, calling, chat, and app-related incidents
  • Outlook, OneNote, and Microsoft 365 Apps
  • Azure AD authentication, MFA, and Conditional Access failures
• Monitor and respond to alerts from the Security & Compliance Center, ensuring proactive incident mitigation.
• Apply and manage Information Protection labels, data governance policies, and related compliance controls.
• Perform root cause analysis (RCA) with recommendations for long-term improvements.
• Execute migrations using:
  • ShareGate (SharePoint/OneDrive/Teams)
  • BitTitan (mailbox & shared mailbox migrations)

Required Skills

A strong candidate should have 5+ years of hands-on experience across the following:

• Experience in server (virtual & physical) infrastructure design and transitions
• Windows Server 2016/2019/2022 administration, including deployments in Azure.
• Azure AD & Active Directory management, including GPO administration.
• Exchange Online administration and mail flow understanding.
• Solid understanding of:
  • M365 core components (Teams, SharePoint, OneDrive)
  • Licensing models
  • DNS records (MX, SPF, DKIM, DMARC)
• Hybrid identity concepts
• Excellent written and spoken English communication skills.
• Working knowledge of PowerShell for administrative tasks and automation.

Below skills will be an advantage:

• Automation with PowerShell, Ansible etc.
• Service Now Ticketing usage
• ITIL Foundation certificate
• Site 24x7 Monitoring tool