Empower Software Support Engineer

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Job Description

We are seeking an experienced professional to support building a seamless infrastructure that connects lab computers to Empower via LAC/E (laboratory acquisition Control Environment) boxes interfacing with Caducee.  This will simplify the management of chromatography test results, facilitating accurate and efficient analysis.  This role requires hands-on and administrative support related to the implementation and management of chromatography systems in both Analytical Development (AD) and Quality Control (QC) laboratories for both Waters and Agilent instruments. The primary focus is to ensure seamless integration of Empower software and Caducee systems, along with robust digital functionalities for lab operations. 

Essential Duties and Responsibilities 

• Management of LAC/E Boxes, including installing necessary drivers, connecting with lab instruments to ensure data flow and system integration 

• Collaborate with digital team to develop, create, and maintain reporting methods tailored to laboratory needs 

• Coordinate with digital team to update custom fields in Empower on evolving laboratory methods 

• Set up and manage instrument nodes and systems and ensuring all equipment is properly configured 

• Provide basic on-site training for local staff on Empower functionalities and usage to enhance user competency 

• Conduct periodic Empower audit trail checks to ensure compliance with regulatory standards and maintain data integrity 

• Oversee digital functions related to QC lab instruments, ensuring smooth operational workflows 

• Create user and active directory accounts in collaboration with the local IT team 

• Assist IT in managing system backups using AllSync or other designated backup software to protect data integrity 

• Develop and maintain local system administration SOPs to guide lab personnel 

• Ensure all user access forms are kept up to date, facilitating proper access control 

• Maintain GMP documentation for all laboratory instruments, ensuring compliance with industry standards 

• Provide troubleshooting support for applications, maintaining communication with vendors for issue resolution 

• Digital Functions for Lab Instruments and Operation by overseeing acquisition, installation, and connection of lab computers and accessories for existing and new instruments per SOPs 

• Set up and maintain user accounts for all lab computers to ensure proper access and security 

• Provide daily on-site support to laboratory teams, addressing immediate technical and operational needs 

• Install and renew all software licenses as requested to ensure continued compliance and operational capability 

• Collaborate with global digital teams to implement new digital applications locally and install necessary accessories 

• Develop and manage a digital inventory system for lab reagents and supplies to streamline procurement and usage tracking 

• Develop digital solutions for lab data archival and perform ad-hoc archival as needed to maintain data integrity 

Qualifications

• Proven track record of supporting Caducee/Empower, showcasing ability to manage complex digital systems effectively 

• Experience with both Waters and Agilent equipment 

• Managing systems administration 

• Supporting senior level experience in lab systems support, with substantial knowledge of Empower in GMP and GLP environments 

• Overseeing resources withing a GMP environment 

• Caducee (UPMTC, DS, SPT, deployment in Production environment, etc.) UPMTC (Unified Product Management and Technical Change, DS (Deployment Strategy) SPT (Service Provider Team) and workflow management in large organizations 

• B.S. + 4-6 years of experience or M.S. + 2-3 years of experience or Ph.D. - 0-2 years of experience 

Additional Information

Eurofins Lancaster Laboratories Professional Scientific Services® (PSS) is a global, award-winning insourcing solution that places our people at our clients’ site dedicated to running and managing laboratory services while eliminating headcount, co-employment and project-management worries.

Position is full-time and on-site Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Waltham, MA are encouraged to apply 

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Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.