Senior ServiceNow Developer (Integrations & UI Builder)
Location: Hyderabad, India
Experience: 5-8
Skills: Playbook, UI Builder, scripting, CSM, ServiceNow
- Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency.
- Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management.
- Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes.
- Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation.
- Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation.
- Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements.
- Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making.
- Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
- Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices.
- 5- 8 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM.
- Proven expertise in dispute management processes and Financial Services Operations (FSO).
- Strong understanding of ServiceNow modules, functionalities, and best practices.
- Proficiency in scripting languages and tools relevant to ServiceNow development.
- Excellent analytical and problem-solving skills with a focus on delivering business value.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
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