Join our Team
We are seeking a dedicated and dynamic Support Engineer to join our innovative team. In this role, you will provide data-driven solutions to customer-reported problems in alignment with established processes and contracted Service Level Agreements. Focusing on fault prevention, identification, resolution, and stabilisation, you will expand your knowledge of our products, solutions, customer networks, and emerging technologies. With increasing experience, you'll take on a more instrumental role in handling operational and technical issues for our valued customers, specific solutions, or domains.
What you will do:- Own Customer Service Requests, managing them from contract validation, through issue resolution.
- Play an active role in emergency situations to ensure timely restoration of customer networks.
- Oversee SLA and KPI performance, driving enhancements through consultative approaches to ensure customer satisfaction and contractual fulfillment.
- Conduct data-driven support, assisting in the prevention of service or performance degradation for our customers.
- Plan and execute contracted software implementations in customer networks, maintaining functionality and efficiency.
- Implement appropriate corrective actions in the event of unsuccessful software loading.
The skills you bring:- Customer Problem Management.
- Change and Improvement Management.
- Preemptive support competence.
- CS Portfolio competence.
- Data Analysis.
- Negotiation.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Trade Compliance.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
• Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Melbourne
Req ID: 758716
Other Jobs from Ericsson
Software Baseband Developer Summer 2025 Co-op
Senior Consulting Sales Engineer
AI/ML Developer
Automation Engineer/ Senior Engineer
Data Scientist(6)
Similar Jobs
Campus Undergraduate - 2025 Technology Software Engineer Summer Internship Phoenix, AZ
Engineer - Python, NoSQL - Machine Learning Platform
Product Manager Internship
Senior Site Reliability Engineer - US/Canada
Senior Quality Assurance Engineer - US/Canada
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say