Join our Team
Access Services Technology Engineer will provide first and second line technical support and maintenance services for Access Services’ captioning, Audio Description and BSL Interpretation services, optimize the efficiency of the AS technical estate, provide instruction and advice to stakeholders in working with the AS product suite, and will owns technical incidents as part of the incident management workflow. This involves support of both desktop and server environments and will include project-based tasks.
Key Responsibilities
• To prioritize and triage workload according to operational criticality; by extension, to work calmly in pressured situations.
• To reliably log, update and close assigned incident tickets; to link incidents and problems as necessary and own them throughout their lifecycle.
• To understand and work within the requirements of all customer SLAs.
• To own and deliver on involved technical or logistical projects that serve the operation.
• To work as part of a team on an agreed Rota (early mornings, late nights, weekends and public holidays).
• To communicate clearly and effectively, ensuring the operation and key stakeholders are notified of any ongoing issues and their resolution.
• To work to continually improve service levels, identifying areas of improvement.
• To be part of an on-call group that responds to issues within the Access Services operation out of hours.
Key competencies
• Providing Technical Support to internal staff, and occasionally to external customers
• Having IT Processes, IT Tools & Infrastructure Knowledge
• Developing basic solutions and tools to support the team and business area
• Maintaining all supported systems in a secure and stable manner
• Patching, configuring & integrating solutions in existing platforms
Additionally, should have basic competency in:
• Actively driving and implementing solutions to issues raised
• Actively act on Continuous Improvement Plans
• Actively create and plan cost effective solutions
Skills and Behavior:
• To have excellent interpersonal skills with the ability to liaise effectively at all levels and to varied audiences in English.
• To have the ability and desire to learn new technologies and engage with them.
• To have a willingness to take responsibility for technical developments and incidents as they arrive, irrespective of familiarity or expertise.
• To have the ability to quickly understand the Access Service environment (technical, operational and business) and the workflows used to enable efficient support of the operation.
• To understand and follow Red Bee Media defined incident, problem and change management processes.
• The build professional relationships with all Access Services’ staff, internal engineering teams and client engineering teams.
• To have a strong understanding of customer service.
Highly Desirable:
• Knowledge UNIX / Linux Operating Systems, in addition to the MS Windows environment.
• Working knowledge of French or Spanish, to a basic level, would be advantageous.
• An understanding of different database technologies.
• Familiarity with Access Services technology and workflows.
• Familiarity with project, operational and training management practices.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || London
Req ID: 763969
Other Jobs from Ericsson
Senior Data Engineer
Senior Baseband Developer
Lead Software Sales and Business Ops
Cloud Developer - Integration focus
Cloud Developer - Security Focus
Senior VAS Engineer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say
