Senior System/Cloud Engineer

Location: Zagreb, hr, Remote

Company Description

Medicine moves forward here. So will you. 

Clinical trials, safety studies, and audits make safe and innovative pharmaceutical-led care possible. As part of Ergomed Group, you help patients benefit so they experience more of life’s meaningful moments. Biopharmaceutical companies are our clients. Patients are our purpose. 

Ergomed Group brings together Ergomed CRO, PrimeVigilance, Prudentia, and ADAMAS Consulting to help biopharmaceutical companies develop, deliver and safeguard therapies in oncology, rare disease and other complex areas of medicine. Across the Group, our teams turn the signals that clinical trials, safety systems and quality data generate into insight that helps bring safer treatments to patients around the world. 

The science and analysis that guides our work is demanding. And this is where we excel. What defines us, though, is how we work together. Across countries, cultures and time zones, we bring kindness, curiosity and a shared sense of purpose to work that genuinely matters. Ideas are welcome here. Growth is expected. And every person has room to make a real difference to patients' lives. 

Whether you are early in your career or bringing decades of experience, we want you to feel valued for what you do and for who you are. If that sounds like the place you have been looking for, we would love to hear from you.

Job Description

• Lead IT infrastructure projects, ensuring alignment with business objectives and best practices.
• Provide technical leadership in cloud adoption, migration strategies, and hybrid cloud environments.
• Optimize cloud costs, performance, and security through continuous assessment and innovation.
• Implement and enforce cloud governance, compliance, and security frameworks.
• Automate cloud infrastructure deployment and management using Infrastructure as Code (IaC) tools.
• Troubleshoot complex system and network issues, ensuring high availability and reliability.
• Collaborate with IT and application teams to improve infrastructure automation, deployment processes, and operational workflows.
• Develop and enforce IT policies, procedures, and best practices for cloud operations.
• Administer, configure, and support SharePoint Online, including site architecture, permissions, governance, security, lifecycle management, and integration with Microsoft 365 services.
• Provide Tier 3 administration and advanced technical support for the Microsoft 365 environment, including Exchange Online, Microsoft Teams, OneDrive for Business, identity and access management, security, compliance, and complex incident resolution.
• Participate in internal and external audits by providing IT technical support, required documentation, system evidence, and timely responses to audit inquiries.
• Mentor junior engineers and provide technical training to the IT team.

Qualifications

Qualifications

• Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in IT system engineering, cloud architecture, or a related role.
• Expert knowledge of Microsoft Azure services, including Virtual Machines, Azure AD, Networking, Storage, and Security.
• Strong knowledge and hands-on experience with SharePoint Online administration, site architecture, permissions, governance, security, and integration with Microsoft 365.
• Proficiency in Infrastructure as Code (IaC) tools such as Terraform.
• Strong experience in automation and scripting with PowerShell, Python, or similar languages.
• Deep understanding of networking concepts, security protocols, VPNs, and firewall management.
• Hands-on experience with DevOps practices and cloud automation.
• Strong knowledge of enterprise-level IT infrastructure, virtualization, and containerization.
• Experience with cloud cost management and optimization strategies.
• Excellent problem-solving skills and ability to work in a leadership capacity.
• Strong communication, documentation, and stakeholder management skills.
• Familiarity with GxP and GAMP5 framework.
• Advanced Microsoft Azure certifications (e.g., AZ-305, AZ-400, and SC-500) are highly desirable.
• Experience with multi-cloud or hybrid cloud strategies and solutions.
• Experience supporting mergers and acquisitions (M&A), including IT due diligence, infrastructure integration, tenant migrations, and technology consolidation, is desirable.
• Familiarity with ITIL processes and enterprise IT frameworks.

Additional Information

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here. 

• Quality: we hold ourselves to the standard patients deserve. 
• Integrity and trust: we do the right thing, especially when it is hard. 
• Drive and passion: we care about the outcome, because someone is waiting on it. 
• Agility and responsiveness: we move quickly, because patients cannot wait. 
• Belonging: everyone is welcome, and every voice counts. 
• Collaborative partnerships: we go further by going together. 

We look forward to welcoming your application.