Service Reliability Engineer

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Equifax's Site Reliability Engineering (SRE) team blends software and systems expertise to construct and manage robust, high-availability systems. We ensure our services surpass performance and reliability benchmarks while upholding Equifax's engineering standards.

Our SREs adopt a proactive, solution-oriented approach to operational challenges. We leverage diverse tools and strategies to optimize system performance and minimize downtime. This includes:

• Automation: Streamlining operational tasks.

• Learning from failures: Conducting blameless postmortems.

• Proactive prevention: Identifying and mitigating potential outages.

Our SRE team thrives on diversity, intellectual curiosity, collaborative problem-solving, and open communication. We foster a supportive environment that encourages innovative thinking, risk-taking, and continuous learning.

What you’ll do

• Manage system(s) uptime across cloud-native (AWS, GCP) and hybrid architectures.

• Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK).

• Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains.

• Build automated tooling to deploy service request to push a change into production

• Solve problems and triage complex distributed architecture service map.

• Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services.

• Lead availability blameless postmortem and own the call to action to remediate recurrences.

• On call for high severity application incidents and improving run books to improve MTTR

• Participate in a team of first responders in a 24/7, follow the sun operating model for incident and problem management.

• Effectively communicate to technical peers and team members in both written and verbal formats.

What experience you need

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required

• 2+ years of experience developing and/or administering software in public cloud

• 5+ years experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js

• 5+ years experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.

• 5+ years experience of cross-functional knowledge with systems, storage, networking, security and databases

• 5+ years experience of system administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.)

• 5+ years experience working with continuous integration and continuous delivery tooling and practices

What could set you apart

• You have expertise designing, analyzing and troubleshooting large-scale distributed systems.

• You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive

• You have experience managing Infrastructure as code via tools such as Terraform or CloudFormation

• You are passionate for automation with a desire to eliminate toil whenever possible

• You’ve built software or maintained systems in a highly secure, regulated or compliant industry

• You thrive in and have experience and passion for working within a DevOps culture and as part of a team

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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