Lead Site Reliability Engineer

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Job Description:

The Site Reliability Engineer Lead (SRE Lead) will manage a team of SRE’s to proactively ensure the stability, resilience and scale of our services by automation, testing and engineering. To build on expertise from Product teams’ systems/operations, cloud infrastructure (GCP), build and release engineering, software development and stress/load testing to make sure our services are available, cost optimized and fit for purpose early in the development lifecycle. The SRE Lead will also work alongside the development, architecture and service management teams, to ensure technical solutions are aligned to the Equifax architectural principles, designs and NFRs, that deliver value to our customers as well as ensuring consistent monitoring, logging and alerting. The SRE Lead is responsible for building capability and maturing operational ways of working across multiple cross-function delivery teams, with focus on technical excellence and a high-performance culture.

Key responsibilities

• Operations experience in supporting highly scalable systems.

• Ability to operate in a 24x7 environment encompassing global time zones

• Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired

• Kubernetes: Design, deploy, and manage Kubernetes clusters in production, optimizing for performance and reliability.

• Cloud Infrastructure: Build and maintain scalable infrastructure on GCP (or other cloud providers), leveraging automation tools like Terraform.

• Performance Engineering:

• Identify and analyze performance bottlenecks in applications and infrastructure.

• Develop and implement performance optimizations.

• Observability: Implement comprehensive monitoring and logging solutions to proactively detect and resolve issues.

• Incident Response: Participate in on-call rotations, troubleshooting and resolving production incidents with a focus on minimizing downtime.

• Collaboration: Work closely with product development teams to promote reliability best practices and ensure smooth deployments.

• Manage system(s) uptime across cloud-native (AWS, GCP) and hybrid architectures.

• Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK).

• Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains.

• Build automated tooling to deploy service request to push a change into production

• Solve problems and triage complex distributed architecture service map.

• Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services.

• Lead availability blameless postmortem and own the call to action to remediate recurrences.

• On call for high severity application incidents and improving run books to improve MTTR

• Participate in a team of first responders 24/7, follow the sun operating model for incident and problem management.

• Effectively communicate to technical peers and team members in both written and verbal formats.

What experience you need

• Bachelor degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required

• 5+ years of experience working with containers (Docker, Kubernetes).

• 5+ years of experience working with public cloud environments ( GCP preferred)

• Strong  system administration skills, including automation and orchestration on Linux.

• Strong Kubernetes knowledge and hands-on production administration skills.

• Programming experience in one or more languages such as Python, Bash, Java, Go, Groovy or similar languages.

• Proficient in Identifying and analyzing performance bottlenecks in applications and infrastructure

• Proficiency with continuous integration and continuous delivery (CI/CD) using tools like Jenkins, Git.

• 5+ years of experience monitoring infrastructure and application performance.

• Solid understanding of application design principles and trade-offs.

• Knowledge of network infrastructure and security basics (DNS, subnets, firewalls, load balancers).

What could set you apart

• Experience with GCP/GKE, Composer.

• Certifications in Kubernetes (CKA, CKAD) or cloud certification.

• You have expertise designing, analyzing and troubleshooting large-scale distributed systems.

• You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive

• You have experience managing Infrastructure as code via tools such as Terraform or CloudFormation

• You are passionate for automation with a desire to eliminate toil whenever possible

• You’ve built software or maintained systems in a highly secure, regulated or compliant industry

• You thrive in and have experience and passion for working within a DevOps culture and as part of a team

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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