Data Operations Analyst- Intermediate

Location: CRI - Heredia

Time Type: Full time

Job Description

What you’ll do

• Monitor ingestion pipelines and dashboard health (e.g., Jovian/DataQA), tracking file, and transfer interface availability to ensure seamless data flow.
• Load, amend, maintain, and delete consumer (Metro2) and commercial data within Equifax databases.
• Identify and triage data quality issues proactively before they impact downstream systems, such as the Data Fabric.
• Maintain accurate tracking and reporting for regulatory and non-regulatory data ingestion issues.

What experience you need 

• High Scool Diploma
• Call Center / Back Office experience
• 1 year of experience working with databases 
• Excel Experience 
• Salesforce Knowledge
• Working knowledge of Google Workspace, MS Office (Excel), and web-based research tools/corporate registries.
• Sound judgment to evaluate documentation and reporting, and determine when to escalate complex issues to senior Analysts or management.
  

What could set you apart

• Strong written and verbal communication skills in English (minimum B2/C1 equivalent) and Spanish.
• Proven ability to manage high-volume transactional workloads with minimal supervision, adhering strictly to established policies and procedures.

Additional Requirements for Internal Candidates:

• Must have a minimum of one year of tenure in their current position.
• No active disciplinary actions within the last three months prior to and during the recruitment process.
• Must not be on a Performance Improvement Plan (PIP).

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time