Real job — pulled straight from Eptura’s careers page · Verified May 23, 2026 · No reposts.
Job description
Eptura is hiring a Associate Application Administrator, Business Applications — a full-time, remote role. Apply directly on Eptura's careers page below.
Associate Application Administrator
Department: Business Applications
Employment Type: Full Time
Location: Gurugram, India, India, Hybrid
Job Description
This role supports the day-to-day administration, configuration, and continuous improvement of Salesforce Service Cloud and Experience Cloud, including Eptura’s external user experience. Working under the guidance of senior team members, the role focuses on resolving user issues, assisting with system enhancements, and supporting the delivery of scalable, well-governed solutions across Salesforce and related platforms.
Responsibilities
- Support the administration and configuration of Salesforce Service Cloud and Experience Cloud
- Troubleshoot and resolve end-user issues through the JIRA ticketing system
- Assist in configuring, testing, and deploying Salesforce enhancements aligned to business requirements
- Support the build and testing of Agentforce agents in line with approved scope and governance standards
- Contribute to configuration and testing of B2B eCommerce experiences in partnership with cross-functional teams
- Participate in process flow analysis and business process design activities
- Work within an agile sprint framework to deliver ongoing enhancements
- Provide input into effort estimates for assigned tasks
- Support users in building reports and dashboards
- Collaborate with internal development teams and business stakeholders
About You
- 4+ years of Salesforce experience
- Salesforce Administrator or Advanced Administrator certification required
- Preferred: Salesforce Service Cloud and/or Experience Cloud certification
- Experience with Service Cloud and Salesforce Communities/Experience Cloud
- Ability to build and manage workflows, validation rules, and process flows
- Experience configuring page layouts, objects, and fields
- Knowledge of user access management (roles, profiles, rules, and users)
- Ability to gather and translate business requirements into solutions
- Experience creating process and policy documentation
- Strong communication and stakeholder engagement skills
Benefits
- Health insurance fully paid–Spouse, children, and Parents
- Accident insurance fully paid
- Flexible working allowance
- 25 days holidays
- 7 paid sick days
- 10 public holidays
- Employee Assistance Program
- Follow us on Twitter | LinkedIn | Facebook | YouTube
- At Eptura, we believe strong teams are built through collaboration, flexibility, and a range of perspectives grounded in skill and experience. We strive to create an environment where people can do their best work, contribute meaningfully, and grow alongside our business.
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Frequently asked questions
Is Associate Application Administrator, Business Applications at Eptura a remote job?
Yes, Associate Application Administrator, Business Applications at Eptura is a remote position. Candidates in Gurugram, India may be preferred.
What skills are required for Associate Application Administrator, Business Applications at Eptura?
The required skills for Associate Application Administrator, Business Applications at Eptura include: Salesforce, JIRA.
What is the seniority level for Associate Application Administrator, Business Applications at Eptura?
Associate Application Administrator, Business Applications at Eptura is a Mid Level level position.
How do I apply for Associate Application Administrator, Business Applications at Eptura?
You can view the full description and apply for Associate Application Administrator, Business Applications at Eptura on EchoJobs: https://echojobs.io/job/eptura-associate-application-administrator-business-applications-db9no.