User Experience Data Research Director

UX RESEARCH

What We Do

Our team of UX researchers provide rigorous research support and insights for all of our games and products. Our goal is to be the voice of our players and users, and help the designer-intended experience for them be realized.

What You'll Do

The main role of the User Experience Data Research Director will be to lead the User Experience Data Research team at Epic. This team’s main responsibility is the creation and analysis of surveys (both email and in-game surveys), and connecting these surveys to analytics data from the game. You will also create, send, and analyze surveys, or assist in this process, to learn about the players and users of Epic Games products (both game and non-game products). As such strong leadership, analytics (e.g. SQL, Databricks, R, etc), and survey design experience is required.

In this role, you will

• Lead the User Experience Data Research team and be a champion for their data while also skilling up and improving their processes and outputs. This will also involve working closely with the managers of the other two User Research departments (internal playtest and external UX testing), the Director of User Research, and other leads in Insights and Product Management
• Data queries (Databricks, Snowflake, Tableau): Querying multiple types of databases and plugging data queries directly into tools like Tableau are essential for this role as you will be managing a team doing this work and supporting their growth, as well as being able to do the work yourself
• The creation of accurate and actionable visualizations (Tableau). Creating clear reports and dashboards based on surveys sent to players and users of Epic’s products and giving feedback on and reviewing the dashboards and visualizations of your team
• Be an expert at report writing, reviewing, and presenting: Reviewing work produced by the User Experience Data Research team (e.g. surveys, reports, visualizations); Writing detailed and understandable reports that will accurately represent the data and speak to a variety of audiences across Epic Games, including at company leadership levels, and presenting and representing data in meetings and providing additional relevant context where applicable
• To be the methodological expert in the creation of high quality surveys to support all Epic Games products and initiatives: An expert in sampling techniques to get the most representative answers possible; Designing questions that do not bias respondents, are actionable, and predictive; Use best practice methodologies to produce actionable, accurate, and representative data
• Maintaining, building, and growing relationships within the company with partners and senior leaders
• Provide support to UX researchers on the broader User Experience Research team on report creation that involves data visualization

What we're looking for

• 5+ years of leadership experience, preferably in the games industry
• 6+ years of data analysis and reporting experience, including experience using Tableau and writing data queries (SQL)
• 4+ years of experience in Survey Design
• A passion for games and understanding the experiences of game players. You must deeply understand the gaming space
• Experience worthing with the legal requirements around personal information and research
• Experience in writing and reviewing detailed reports and presenting data findings/analysis at all levels
• Strong in Excel or Google Sheets (vlookups, Pivot Tables)

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.