Responsibilities
- Become a general subject matter expert on Entrata’s property management solutions
- Become a subject matter expert on relevant products
- Provide advanced technical support to customers via phone, online, chat, virtual meetings and email
- Ability to work with foreign cultures and assist clients from around the world appropriately in English and their native language
- Verify issues before involving development teams.
- Work closely with the Product and Development teams to address the needs of our clients
- Respond to all tasks in the designated service level agreements and provide appropriate resolutions
- Attend product sprint reviews and trainings
- Be available and ready to assist your peers and co-workers as needed
- Review relevant updates on new and existing products
- Be influential in improving procedures and processes that improve our efficiency and effectiveness
- Proactively pull cases from the queue based upon your skills and abilities, and work cases that are increasingly challenging to develop and sharpen your skills. Help co-workers improve their skills by helping them work through and successfully resolve more difficult cases
- Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems, and assist peers in doing the same
- Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products
- Adapt to the changing support needs of our Entrata HelpDesk customers
Minimum Qualifications
- 3+ years' work experience in a technical support capacity providing B2B support to Enterprise level customers
- Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
- Must demonstrate empathy and understanding to increase client satisfaction and task efficiency
- Ability to learn software quickly and thoroughly
- Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
- A proven passion for providing an exceptional customer experience
- Motivated and proactive attitude while holding oneself accountable
- Excellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with
- Experience in creating and providing training
Preferred Qualifications
- Bachelor’s degree in Computer Science, Business Information Systems, or similar skills or equivalent work experience.
- Industry experience in property management or property management related software
- Proven ability to utilize, create and update knowledge base resources in the course of your work
- Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources
- Experiences Relational Databases such as MSSQL, Oracle, MySQL, MariaDB. REST API's, SOAP API's
- International experience
- Proficiency in a relevant second language (Spain Spanish, German, French)
Benefits
- Medical, Dental, and Vision Benefits
- 401K with Matching
- Life Insurance
- Flexible Spending Account
- Short-term and Long-term Disability
Other Jobs from Entrata
Principal Software Engineer, Payments
Senior DevOps Engineer
Senior Cloud Ops Engineer
Senior Data Scientist
Machine Learning Engineer
Full Stack Developer
Similar Jobs
Data Engineer - PubTech Data, Insights & Analytics, Amazon
Senior BI Engineer, Project Kuiper Production Operations
Cloud Database Engineer
Apps Dev Tech Lead Analyst - C13 - TAMPA
Senior Technology Lead
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 389 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
- The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
- Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
- We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
- We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
- From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
- We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
- If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
- EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.
What Fellow Engineers Say