The Role: 

Entegris is seeking a Customer Quality Engineer (CQE) based in Hsinchu, Taiwan to serve as the primary quality contact for customers and ensure products and services consistently meet quality expectations. 

This role drives timely issue resolution, clear technical communication, and strong cross-functional execution to support customer satisfaction and business continuity. 

The successful candidate will help strengthen customer trust, improve quality performance, and support long-term business growth. 

In this role you will: 

• Act as the primary customer contact for quality issues, providing timely updates, technical responses, and professional communication throughout the resolution process. 

• Lead end-to-end complaint handling and problem solving, including containment, failure analysis, root cause analysis, CAPA implementation, and effectiveness verification. 

• Manage non-conforming products and quality excursions to minimize customer impact and prevent recurrence. 

• Partner with manufacturing, engineering, supply chain, sales, and global quality teams to resolve escalations and execute corrective actions. 

• Support customer audits, qualifications, document reviews, VOC collection, and change management activities to ensure quality compliance. 

• Use quality data to identify risks and drive preventive and continuous improvement actions. 

• Contribute to NPI, product transfer, and global best practice initiatives to ensure customer quality requirements are effectively implemented and sustained. 

Traits we believe make a strong candidate: 

• Bachelor’s degree or above in Chemical, Mechanical, Electrical/Electronic Engineering, or a related technical discipline. 

• Relevant experience in customer quality, quality engineering, process engineering, manufacturing, or materials engineering within the semiconductor or high-tech industry. 

• Proven ability to manage customer quality issues and escalations with strong ownership, customer focus, and communication skills. 

• Solid understanding of complaint handling, containment, root cause analysis, CAPA, and customer-facing quality communication. 

• Hands-on experience with quality tools and methodologies such as 8D, FMEA, SPC, MSA, DOE, and statistical analysis. 

• Demonstrated ability to work effectively across cross-functional teams to solve problems and drive action. 

• Strong verbal and written communication skills in both English and Mandarin, including the ability to prepare clear customer-facing reports and summaries. 

Your success will be measured by: 

• Deliver timely, professional responses to customer quality issues with clear communication throughout the resolution process. 

• Achieve strong problem-solving outcomes through effective containment, thorough root cause analysis, robust CAPA, and high-quality 8D closure. 

• Reduce customer impact by driving timely resolution of quality issues and preventing recurrence through sustainable corrective actions. 

• Build strong working relationships with customers and internal partners to resolve escalations efficiently and support business continuity. 

• Support positive audit, qualification, and customer feedback outcomes through consistent quality execution and follow-through. 

• Identify risks and drive continuous improvement actions that strengthen product quality, process performance, and customer confidence.