The Role: 

Entegris is seeking a Customer Quality Engineer (CQE) to drive customer quality excellence and ensure products and services consistently meet customer expectations and established quality standards. This position is located at Entegris Taiwan Kaohsiung. 

As a Customer Quality Engineer, you will play a critical role in managing customer quality engagement, driving issue resolution, and strengthening customer satisfaction across manufacturing and business operations. This position requires strong technical capability, structured problem-solving skills, and the ability to collaborate cross-functionally with customers, sales, manufacturing, engineering, operations, and global quality teams. 

As a CQE, you will serve as a key customer quality interface responsible for coordinating customer concern investigations, leading corrective and preventive actions, and ensuring timely and effective communication with customers. You will work closely with internal factory and engineering teams to resolve quality issues, improve product and process performance, and prevent recurrence through sustainable continuous improvement initiatives. 

The role also supports business unit and customer-related KPI achievement including DPPM, CCPK, customer complaints, response time, 8D closure effectiveness, audit performance, and overall customer satisfaction. 

In this role you will: 

Primary Responsibilities:  

• Serve as the primary customer quality interface for product quality issues, ensuring timely communication, issue resolution, and customer satisfaction. 

• Provide technical responses to customers through product knowledge, data analysis, structured problem-solving methodologies (e.g., 8D), and root-cause investigation. 

• Lead customer complaint handling activities including containment coordination, failure analysis follow-up, corrective and preventive actions (CAPA), and effectiveness verification. 

• Collaborate closely with customers and internal cross-functional teams including manufacturing, engineering, operations, supply chain, sales, and global quality teams to resolve quality concerns and drive continuous improvement. 

• Monitor and drive customer quality performance metrics including DPPM, CCPK, customer complaints, response time, escape management, and 8D closure effectiveness to achieve business and customer quality objectives. 

• Coordinate and manage non-conforming product issues to minimize customer impact and prevent recurrence through sustainable corrective actions. 

• Support customer audits, qualification activities, document reviews, VOC collection, and change management activities aligned with customer and business requirements. 

• Analyze quality data and trends using statistical techniques to identify risk areas, improve product/process performance, and drive preventive quality initiatives. 

• Participate in new product introduction (NPI), product transfer, and process change activities to ensure customer quality requirements are effectively implemented and maintained. 

• Prepare and maintain customer quality documentation including 8D reports, customer presentations, quality performance reports, excursion summaries, and continuous improvement tracking. 

• Partner with global quality organizations and factory teams across regions to standardize best practices and improve overall customer experience. 

• Demonstrate strong ownership, communication, problem-solving, teamwork, and leadership behaviors aligned with Entegris PACE values. 

Traits we believe make a strong candidate: 

• Bachelor’s degree or above in Chemical, Mechanical, Electrical/Electronic Engineering, or other related technical disciplines. 

• Experience in customer quality, quality engineering, process engineering, manufacturing, or materials engineering within semiconductor or high-tech manufacturing industries. 

• Proven experience managing customer quality issues, customer escalations, and cross-functional projects between customers and internal stakeholders. 

• Strong understanding of customer quality management processes including complaint handling, containment management, root-cause investigation, corrective/preventive actions, and customer communication. 

• Hands-on experience with quality methodologies and tools such as 8D, FMEA, SPC, MSA, CAPA, DOE, process mapping, and statistical data analysis. 

• Experience preparing and presenting customer-facing quality reports, technical summaries, and issue resolution updates. 

• Ability to lead and coordinate problem-solving activities across manufacturing, engineering, operations, supply chain, sales, and global quality teams. 

• Familiarity with customer quality metrics such as DPPM, CCPK, response time, escape management, audit performance, and customer satisfaction improvement. 

• Strong analytical and problem-solving skills with the ability to drive timely and effective issue resolution in fast-paced environments. 

• Demonstrated sense of ownership, accountability, customer focus, and results-oriented mindset with the ability to manage multiple priorities. 

• Ability to identify quality improvement opportunities and implement sustainable solutions that positively impact customer experience and business performance. 

• Excellent written and verbal communication skills in both English and Mandarin. 

Your success will be measured by: 

• Achievement of key customer quality performance metrics including DPPM, CCPK, customer complaints, response time, 8D closure effectiveness, audit results, and customer satisfaction improvement. 

• Effectiveness in managing customer escalations, driving timely issue resolution, and ensuring clear and professional customer communication. 

• Ability to lead cross-functional problem-solving activities that result in sustainable corrective and preventive actions and prevention of recurring issues. 

• Successful collaboration with customers, manufacturing, engineering, operations, sales, supply chain, and global quality teams to support customer and business objectives. 

• Timely containment and resolution of product quality issues while minimizing customer impact and operational risk. 

• Contribution to continuous improvement initiatives that enhance product quality, process performance, operational excellence, and overall customer experience. 

• Demonstration of strong ownership, accountability, communication, teamwork, and execution skills in managing customer quality expectations. 

• Alignment with Entegris PACE values emphasizing People and Teamwork, Accountability, Creativity and Innovation, and dedication to Excellence.