Senior Systems Engineer, Backup

About Us (Ensono)

 Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

As a Senior Backup Engineer, you will be focused on the administration of Netbackup, Networker and other platforms, meeting and exceeding defined service levels in delivering backup and recovery services to our banking sector client. Your key responsibilities will include addressing escalated backup infrastructure investigations, mentoring and guiding more junior colleagues and contributing significantly to the systematic improvement of the environment as a whole. You will also be involved in developing and defining lifecycling activities such as hardware and software refreshes to maintain the environment at target levels. You will also be involved in migration activities as necessary to support an exciting program of change, implementing backup infrastructure components, developing content to support automation of backup workflows, and serving as an escalation point on and off shift to other members of the team. Maintaining diligence around ITSM process and providing detailed documentation of operational procedures are paramount in this role.

Job Responsibilities:

• Provide exceptional backup services, prioritizing simplicity and enhancing the customer experience.
• Administer backup environments in a mixed environment of Unix, Linux and Windows servers.
• Build and deploy backup infrastructure, including managing backup repositories.
• Demonstrate exceptional troubleshooting skills for backup, tape, and storage issues.
• Proficiently manage critical issues within the backup infrastructure, liaising across multiple technical towers as appropriate.
• Work independently and actively coach and develop peers, as well as participate in on-call rotations as required.
• Possess in-depth knowledge of multiple backup products, both through command line and GUI interfaces.
• Drive appropriate engagement and response from key vendors to ensure service levels for this environment.
• Adhere to established company processes, including change management, incident management, and problem management.
• Utilize automation tools for efficient backup processes.

• Proficiency in Unix/Linux and Windows operating systems.
• Demonstrate previous outcomes in script development and process improvement.
• Client engagement Ability to develop operational reports.
• Cross-technology experience and confidence, particularly in networking and OS.
• Experience in managing critical backup infrastructure at scale

Education:

• Bachelor's degree from a four-year College or University; or 5 to 8 years of related experience and/or training; or equivalent combination of education and experience.

Related Work Experience:

• Minimum 10 years of experience in administration for multiple backup products.
• Preferred any experience in Cobalt Iron administration.
• Minimum 10 years of experience in backup and recovery operations.

Working Conditions:

• Office environment.
• Travel as required.