Hardware Technician

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty

Reliability

Curiosity

Collaboration

Passion

About the role and what you'll be doing: 

This role is a night shift role, working 6:00pm - 6:00am Central Time Zone onsite at our Omaha, NE data center. 

The shift rotation will be as follows-

Sunday-Tuesday every other Wednesday for 4 months then switch to every other Wednesday, Thursday-Saturday.

• Coordinates and advances the computer hardware and network installations, process development, client interface regarding installations and services.
• Assist in developing and maintaining a strong, proactive Problem/event management process.  Develop processes, techniques and training programs to strengthen the Facilities Services and Hardware department.
• Log, analyze and promptly take steps to resolve and/or escalate problems experienced by internal and external clients.  Focus on activities that facilitate root cause analysis and predict and/or reduce future problems.
• Work along with internal and external clients to proactively identify capacity requirements. Make recommendations to enhance the reliability, availability, and performance of the computer center and components within.
• Adhere to strict change control practices in a mission-critical datacenter environment.
• Develop and maintain documentation and processes to reflect up-to-date and accurate systems infrastructures capacities at all times.
• Maintain a high level of proficiency and in-depth knowledge related to the activities of the hardware team on an ongoing basis.
• Coordination with clients to perform computer upgrades such as memory, disk, CPUs, and peripheral cards utilizing the change control process.
• Maintain total control of raised floor management and installations
• Define the locations of different types of equipment in the cabinet layout.
• Provide fiber cable plants to include FICON, ESCON, Fiber Channel, and Gigabit Ethernet.
• All sub-floor and overhead conveyance of Copper and fiber in the datacenter.
• Coordinate electrical installations
• Power strips procurement and installation.  Electrical hookup, cooling capacity, etc.
• Floor tile cuts and vent tiles to facilitate proper cooling.
• Participates in procurement of all required equipment (Copper/Fiber PP, copper/fiber cables, power strips cabinet rail kits and shelves) for cabinet build outs and readiness.
• Define and manage the appropriate types of fiber patch cables attaching to the servers.
• Server Installation using standard MAP (Methods and Procedures)
• Determines server location for each cabinet. Maintains documentation of server location and connectivity
• Rack mounting of servers and peripherals into the cabinets on the raised floor.
• Performs fiber and copper cable management within the server cabinets
• Cabling standards

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications: 

• 3-5 years experience working in raised floor management, computer, and network installations in a medium to large-scale computer center environment. 
• Experience defining the physical layouts of cabinets that contain servers, network hardware, disk, tape, and the technology that is required to satisfy client needs.
• Ability to provide short and long term raised floor plans for business growth within the Data Centers.
• Knowledgeable of fiber and copper cable legacy and current technologies and infrastructure.
• Ability to coordinate electrical installations for the equipment with the Facility Technicians. 
• Training and experience working with the internals of computer hardware is required. 

Preferred Qualifications:

• A+, Network + certification and/or PC maintenance work experience.
• Training and education or equivalent technology training and experience.
• Experience working in a medium to large-scale computer center environment.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.