Customer Service Representative, Small Business (Remote)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote

About the role:

Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.

Responsibilities:

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Requirements:

• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $17.50. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.