Customer Success Engineering Director

About Us

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. 

Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.

Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

How You'll Make an Impact

As the Customer Success Engineering Director, you will be responsible for defining and executing Endor Labs’ post-sales strategy. You’ll lead services, support, and renewals—owning the customer journey from implementation to adoption, expansion, and long-term retention.

This role is ideal for a hands-on technical leader who thrives at the intersection of customer experience, product influence, and operational excellence. You should have a strong knowledge of developer environments, a passion for AI-driven automation, and a track record of building scalable services programs and support models in B2B SaaS or security software companies.

• Customer Success & Retention 
  • Own customer adoption, retention, and expansion—with a direct impact on renewals.
  • Develop technical success playbooks to help customers maximize Endor Labs’ capabilities.
  • Partner with Sales and Product to ensure customers see ongoing value and expand their usage.
  • Track customer health metrics and proactively address risks before they escalate.
• Professional Services & Implementation
  • Build and scale our professional services offerings, including implementation and enablement programs.
  • Develop structured onboarding frameworks and playbooks to reduce time-to-value.
  • Drive automation in customer success processes, leveraging AI-driven solutions for efficiency.
  • Establish best practices for developer security adoption, including integrations, workflows, and scaling strategies.
• Support & Technical Enablement
  • Own and evolve our customer support model, ensuring high responsiveness and effectiveness.
  • Define self-service and automation strategies to optimize support efficiency.
  • Establish escalation processes and collaborate with engineering to improve product reliability.
• Product & AI-Driven Innovation
  • Act as a voice of the customer in product discussions, influencing roadmap priorities.
  • Partner with product and engineering to develop AI-driven solutions for support and success.
  • Help define new engagement models that align with product-led growth and self-service adoption.

What You Bring to the Table

• 7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software.
• Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools.
• Experience building and scaling customer success & support teams, ideally at a high-growth startup.
• Expertise in professional services models, support frameworks, and implementation playbooks.
• Passion for AI-driven automation and how it can streamline customer engagement.
• Experience in post-sales ownership of renewals and upsells, partnering with sales teams.
• Strong leadership and executive communication skills.

What Makes Us... Us

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed, and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

What We Offer You

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans. 
• 401(k) plan to support your longterm financial goals.
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration.
• A dog-friendly office environment for those who love to bring their fur babies along.

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.

Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary.