Junior Project Manager, Customer Operations

Key Responsibilities:

• Design and distribute surveys to gather valuable insights and feedback from clinics and their members.
• Maintain and organize the Partnership Ops Trello board, ensuring all tasks and projects are up to date and efficiently managed.
• Keep the Partner Agenda updated with relevant information and action items.
• Set up and manage partner accounts in our CRM.
• Compile and distribute the Weekly Reports, ensuring all data is accurate and up to date.
• Oversee and maintain marketing assets, ensuring they are current and aligned with partnership goals.
• Keep our Wiki and SOPs organized and updated for easy access and efficient use.
• Assist with taking notes during partner meetings and track action items, both internally and externally.

Required Skills and Experience:

• Project Management Expertise: Proven experience in managing multiple projects simultaneously, with a strong ability to prioritize and meet deadlines.
• Technical Proficiency: Familiarity with Typeform, Trello, SuiteDash, and other CRM/project management/collaboration tools.
• Basic Marketing Skills: Experience with Canva, producing and printing physical assets. Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey information and collaborate with team members.
• Detail-Oriented: Strong attention to detail and organizational skills to ensure accuracy and consistency in all tasks.
• Proactive Problem Solver: Ability to anticipate potential issues and proactively address them to ensure smooth project execution.
• Customer-Centric Mindset: A commitment to delivering exceptional service and building strong, long-term relationships with partners and stakeholders.

Preferred Qualifications:

• Experience in Healthcare or Wellness: Background in healthcare, wellness, or a related field is highly desirable.
• Data-Driven: Ability to analyze data and generate insights to inform decision-making and improve processes.
• Team Player: A collaborative mindset with the ability to work effectively as part of a team and independently.

How to Apply:

• If you are passionate about making a positive impact in the healthcare industry and possess the skills and experience we are looking for, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

Other Information

• Location: This is a full-time, remote position.
• Hours: Pacific Time or Eastern Time (TBD)
• Note that this is a contractor role.