UX Market Research & Analysis Manager

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

• Work closely with cross-functional teams to identify and evaluate research topics to better understand a product’s design effectiveness.
• Plan and implement user research strategies and methodologies.
• Advocate research findings to diverse audiences through written and oral presentations.
• Perform usability studies with consumers applying techniques like Card sorting, Usability testing, User interviews, Diary studies, First click testing, etc.
• Participate in cross-functional user experience meetings to gather context, share perspective and recommendations based on research findings
• Ask questions, gather data, and analyze data to improve the current design and/or test design prototypes
• Use a diverse set of UX research tools based on research need and business context

• Four or more years of solid UX research experience with 6-8 years of overall experience in research or UX
• Experience in conducting user testing research as part of UX/UI evolution and design and working with a platform/specialist to establish the use of UX testing in the company
• Proven expertise in working closely with UX/UI design teams on digital experience roadmaps
• Very good understanding of MR project lifecycle starting from problem definition to sampling, questionnaire design, data preparation and transformation, analyses and presentation writing and delivery
• Exposure to advanced Excel, online survey management tools, data visualization
• Graduate degree in Business Management / Statistics / Economics / Marketing / Design / Psychology

• Financial industry experience is a plus- especially in wealth management space
• Strong communication skills, empathy, design thinking, problem solving, curiosity, collaboration
• Effective presentation and story boarding skills with exposure to executive level presentations
• Excellent team player

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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