Senior Technical Support Engineer

Description

• Provide proactive technical solutions to resolve customer problems related to all major areas of the eMoney platform.
• Troubleshoot problems and define root causes, using product designs, code, and/or specifications.
• Interact with product development and quality assurance teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users.
• Possess in-depth knowledge of the organization's products and/or services to align technical solutions and maintenance.
• Perform documentation, design, and testing tasks as required.
• Write code that is appropriately flexible, reusable, efficient, and adaptable to changing requirements.
• Use established escalation and service management processes to provide timely responses to escalated cases.
• Take ownership of technical issues and work with Development teams to resolve more advanced issues when necessary.
• Actively keep customer needs in mind and leverage input from product stakeholders.
• Possess a deep understanding of the coding standards and recommend improvements when appropriate.
• Develop technical documents and instructions and document new fixes for lower tier technical support groups
• Write queries, scripts, and data upgrades.
• Take point on supporting deployments and releases.
• Provide recommendations on technical direction to leadership.
• Partner with leadership to steer technical decisions on the team.
• Complete modifications, refactoring, and bug fixes to existing functionality without the need for oversight.
• Work primarily with direct team while driving cross-team collaboration when required.
• Work with 3rd party partners to resolve application errors related to 3rd party integration functionality.
• Triage, troubleshoot and reproduce application errors related to the proper functioning of the eMoney platform and portfolio of products 
• Occasionally serve as a backup for our Application Support team in staffing their support queues as needs dictate.
• Mentor and coach less experienced team members.
• Other duties as assigned.

• B.S. in Computer Science, Computer Engineering, Software Engineering, or equivalent experience.
• 5+ years of experience.  Can share examples of previously complete projects.
• Experience with the following development tools (Visual Studio, Postman, BitBucket (Git), Jira, Confluence)
• Proficiency in C#.NET, Web Development (Asp.NET, MVC, Java Script, HTML, and CSS), SQL, and object-oriented programming. Able to perform any task or from scratch implementation.  Seen internally as a leader in this area.  Assists in defining best practices for self and other engineers.

• In-depth knowledge of MVC, working with legacy code and working in Windows and IIS.
• Experience working in SQL Server and creating SQL scripts.
• Self-motivation drive to get things done and deliver on team commitments.
• Understanding of the context of the assigned project/technical team.
• Ability to work in a team and take direction well.
• Self-motivated and responds to supervision.  Asks relevant questions.
• Can work with supervisor to plan tasks and estimate their completion.
• Can adapt to changing conditions and coach others through change.
• Possesses ability to communicate efficiently verbally and through written documentation.

At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients.

At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.

eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.