Engineering Manager-Payments

Team: Online Store

Location: Frankfurt, Lisbon, Berlin

Commitment: Permanent – Full Time

Workplace Type: remote

What you'll do: 

• You will lead an empowered team to design, build, and scale Emma’s technology platform, helping us become a global leader in sleep comfort products. Your work will directly impact our customers’ experiences and the quality of our offerings.
• You will own the team’s delivery, driving predictable progress through proactive risk identification and mitigation, while ensuring clear, timely communication with stakeholders at every stage.
• You will drive the technical roadmap for the payments domain, ensuring scalable, reliable, and future-proof architectures for checkout and payment services.
• You will own key payment-related metrics, such as payment success rate, failure rate, authorization decline rate, chargeback rate.
• You will ensure system reliability and incident management, proactively identifying, coordinating incidents and mitigating risks to minimize transaction failures and downtime.
• You will work closely with senior and staff engineers to ensure the technical excellence of the architecture and software by actively participating in writing and reviewing design docs, pair programming, and code reviews.
• You will coach, mentor, and support your team members in achieving their full potential, fostering a high-performance culture through clear roles, career pathing, and regular development feedback.

Who we're looking for:

• Deep expertise in payments, e-commerce, or fintech domains, with experience in checkout and payment gateways.
• Strong understanding of payment processing flows, authorization, capture, refunds, and reconciliation processes.
• Technical leadership experience with a modern tech stack, ideally including AWS, JavaScript/TypeScript, Golang, or other backend technologies.
• You excel at people management, promoting inclusivity and psychological safety, with a proven ability to lead and develop teams.
• You have a bachelor's degree in computer science, computer or electrical engineering, business informatics or equivalency in relevant work experience.
• You are highly proactive, resourceful, and have a strong sense of ownership, with the ability to solve complex business problems through technology.
• You have strong analytical skills, business acumen, and are an open-minded and creative team player that challenges directly while caring deeply.

What we offer:  

• Maturing Scale-Up: We’re part of the 13–20% of start-ups that transition to scale-up. This is a rare stage where we refine systems without losing agility. It’s where start-up energy meets scalable impact - and where people can build the next version of Emma.
• Empowerment to Impact: Every Emmie owns part of our success with accountability. It’s about seeing it, owning it, doing it – something that is valued and measured in development.
• Growth & Learning Journey: We live by the 70/20/10 model – with 70% on the job, 20% from others, 10% structured training. We invest in your growth with trainings and coaching to get you to the top of your game.
• Emma-zing Community: We hire selectively which means working with smart, collaborative people who care deeply. It’s a community built by Emmies for Emmies.
• Next Level Global: With 60+ nationalities across 4 offices, global collaboration is part of our values. You’ll work across cultures, perspectives, and time zones.
• Flexibility: Our Technology team's remote work policy allows for great flexibility. (Please note that the role requires being based in Portugal or Germany).