Inside Solutions Account Manager, Research Solutions

Inside Solutions Account Manager (ISAM), Research Solution Sales

Are you passionate about crating customer success while building relationships with multiple internal and external stakeholders?

Would you like to work with research solutions supporting Academic & Government Accounts?

About Our Team

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.

About the Role

The Inside Solutions Account Manager is responsible for managing, protecting and growing the revenue within a territory of (Academic and/or Government) accounts through upsell and cross sell actions to existing accounts and engaging with new prospect clients within your territory. You will deliver a high daily frequency of customer interactions using phone, email and other virtual methods to generate demand, open up new accounts and drive overall territory revenue growth.  You will act as the primary strategic account owner towards client and Elsevier stakeholders.

Responsibilities

• Meeting or exceeding monthly and annual sales goals.
• Identifying and targeting revenue growth opportunities within an assigned territory and set of accounts; develops and implements a detailed strategic sales plan to demonstrate how to maximize those revenue opportunities.
• Identifying key contacts and decision makers within a customer organization and develops strong relationships with those contacts in order to drive additional upsell and cross sell initiatives.
• Employing 60% of your time to engage with ‘inactive’ accounts within the territory and actively opens these accounts to drive additional revenue.
• Owning the relationships with the customer and is responsible for the overall health and status of the relationship and the negotiations of contracts.
• Demonstrating an in-depth understanding of Elsevier’s Research Solution suite of products including the ability to articulate competitive differentiators and our value proposition.

Requirements

• Are a self-starter with lots of energy and enthusiasm.
• Have a BS/BA Degree or equivalent industry experience.
• Have 2+ years of proven commercial experience, in a business-to-business environment.
• Have proven success in negotiating contracts and closing business
• Have proven success in new business prospecting, selling, negotiating and closing skills
• Display excellent phone and written communication skills including the ability to present to an executive level audience.
• Experience in using an enterprise customer relationship management system is desirable
• Able to effectively partner and collaborate across teams.

Work in a way that works for you


We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.



Working for you


We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:


• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business


A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.


Salary Range


To be added when data can be disclosed.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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