Cloud Engineer II

Unlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. About the Opportunity Ellucian Company, LLC has an opening for a full-time Cloud Engineer II in Reston, VA. (Remote benefits available). Duties are to be responsible for delivery support and automation to focus on contractual SLAs and internal SLOs. Execute operational and maintenance activities in 24x7 Cloud environment by following release runbooks on a large number of systems. Cover assigned rotation as an on-call resource. Follow change management standards. Report problems and participate in related root cause analysis or incident Post Mortems. Install, setup, and configure third party tools for collecting and analyzing database performance and stability issues. Provide analysis of poor performance and instabilities identified in systems. Participate in post mortem meeting and discussion; providing and documenting details from the incident or problem. Provide technical detail and assist with documenting agreed upon root cause. Provide technical detail and assist with documenting agreed upon preventative measures. Provide technical detail for diagnosing and fixing known bugs and problems. Assist with creating run books, automation or other process improvements to address future occurrences of issue and for automating common tasks; clearly document the steps to execute and resolve. Execute continuous service improvement activities, as assigned such as design, document, develop, test, and deploy automation; follow current DevOps best practices, and/or other development methodologies such as SDLC, Rapid, etc. Execute system health monitoring and performance optimization by collaborating across all Cloud support teams (Network, Platform, Database and Applications) on efforts to improve performance, stability, and availability. Analyze changes in each database version release, hot fix, service pack, or business requirements Determine if changes require an updated to current documentation, processes, procedures and tools. Contribute to knowledge management by updating documentation, processes, procedures and tools. Work with Cloud Talent Development to train colleagues on new documentation, processes, procedures and tools. Document and escalate database related application issues with detailed analyses to the Product Development teams. Serve as SME for assigned specializations. Requires a Bachelor’s or its foreign equivalent in Computer Science, Computer Engineering, Information Technology. Higher degree accepted but not a min. requirement. Plus 3 years experience in job offered or in related position in IT occupation. Special requirements: Certifications: AWS Solutions Architect certification, OR AWS certification(s) - AWS Certified Developer, AWS Certified DevOps, AWS Certified SysOps, OR OCI, Azure, or GCP certification. 3 years’ experience in the following: writing process requirements, technical design documents, and standard operating procedures; with enterprise scale Linux administration; hands-on operational experience with Amazon Web Services (AWS); in developing and deploying automation, CLI and API scripting using any of the following tools Ansible, Bash, Jenkins, Git, Python, Powershell and Terraform for a large production environment with 1,000+ servers; using AWS platform and its services - including but not limited to: AMIs, Route53, VPC, EC2, S3, EBS, ELB, SQS, Cloud Watch; in Automation and configuration management using Ansible, Terraform and Packer (Puppet or Chef experience welcome) CLI and API scripting (Bash/Shell, Python, javascript); health monitoring and optimizing performance (Datadog, CloudWatch, SolarWinds, Nagios, SumoLogic, Splunk); in administration of web servers running Apache, Tomcat, IIS; in enterprise scale cloud environment delivering PaaS and/or SaaS solutions; using ITIL Knowledge; in an operational support role Email resumes to : dawn.rowe@ellucian.com


Ellucian Company, LLC has an opening for a full-time Cloud Engineer II in Reston, VA. (Remote benefits available). Duties are to be responsible for delivery support and automation to focus on contractual SLAs and internal SLOs. Execute operational and maintenance activities in 24x7 Cloud environment by following release runbooks on a large number of systems. Cover assigned rotation as an on-call resource. Follow change management standards. Report problems and participate in related root cause analysis or incident Post Mortems. Install, setup, and configure third party tools for collecting and analyzing database performance and stability issues. Provide analysis of poor performance and instabilities identified in systems. Participate in post mortem meeting and discussion; providing and documenting details from the incident or problem. Provide technical detail and assist with documenting agreed upon root cause. Provide technical detail and assist with documenting agreed upon preventative measures. Provide technical detail for diagnosing and fixing known bugs and problems. Assist with creating run books, automation or other process improvements to address future occurrences of issue and for automating common tasks; clearly document the steps to execute and resolve. Execute continuous service improvement activities, as assigned such as design, document, develop, test, and deploy automation; follow current DevOps best practices, and/or other development methodologies such as SDLC, Rapid, etc. Execute system health monitoring and performance optimization by collaborating across all Cloud support teams (Network, Platform, Database and Applications) on efforts to improve performance, stability, and availability. Analyze changes in each database version release, hot fix, service pack, or business requirements Determine if changes require an updated to current documentation, processes, procedures and tools. Contribute to knowledge management by updating documentation, processes, procedures and tools. Work with Cloud Talent Development to train colleagues on new documentation, processes, procedures and tools. Document and escalate database related application issues with detailed analyses to the Product Development teams. Serve as SME for assigned specializations. Requires a Bachelor’s or its foreign equivalent in Computer Science, Computer Engineering, Information Technology. Higher degree accepted but not a min. requirement. Plus 3 years experience in job offered or in related position in IT occupation. Special requirements: Certifications: AWS Solutions Architect certification, OR AWS certification(s) - AWS Certified Developer, AWS Certified DevOps, AWS Certified SysOps, OR OCI, Azure, or GCP certification. 3 years’ experience in the following: writing process requirements, technical design documents, and standard operating procedures; with enterprise scale Linux administration; hands-on operational experience with Amazon Web Services (AWS); in developing and deploying automation, CLI and API scripting using any of the following tools Ansible, Bash, Jenkins, Git, Python, Powershell and Terraform for a large production environment with 1,000+ servers; using AWS platform and its services - including but not limited to: AMIs, Route53, VPC, EC2, S3, EBS, ELB, SQS, Cloud Watch; in Automation and configuration management using Ansible, Terraform and Packer (Puppet or Chef experience welcome) CLI and API scripting (Bash/Shell, Python, javascript); health monitoring and optimizing performance (Datadog, CloudWatch, SolarWinds, Nagios, SumoLogic, Splunk); in administration of web servers running Apache, Tomcat, IIS; in enterprise scale cloud environment delivering PaaS and/or SaaS solutions; using ITIL Knowledge; in an operational support role Email resumes to : dawn.rowe@ellucian.com