Storage & Backup Platform Operations Engineer

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Details

• Job Posting Title:                       Storage & Backup Platform Operations Engineer

• Location:                                      Hyderabad, India

• Job Profile:                                   P1-P3

• Job Type:                                      Full-Time, Permanent

• Experience Level:                   5-15+ years

Lilly’s Purpose:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Come help us unlock the power of the Infrastructure Operations through AI & Automation! 

The Cloud and Connectivity organization is actively looking for a Storage & Backup Platform Operations Engineer to join them. Do you like to solve challenges and have an interest in large scale impact? Would you like the ability to impact a global public and private cloud infrastructure operations through AI and Automation? If so, please apply. 

Job Summary:

We're seeking an experienced Storage & Backup Platform Operations Engineer to drive our global technical operations of Storage & Backups within our Infrastructure Hosting Platform. You'll be at the forefront of developing and supporting the engineering and operations of Storage and Backup Infrastructure-as-a-Service (IaaS) capabilities hosted both on-premises and in Public Cloud.
 

If you have a strong background in Storage & Backup administration, an understanding of various Storage & Backup services, and thrive in large, geographically dispersed enterprise environments, this role is for you. You'll work with our most critical infrastructure, supporting sites in multi-datacenter stretch clusters. Our goal is to enhance infrastructure availability and reliability through repeatable patterns, innovative architectural designs, and improved observability to prevent outages and drive value across the organization.
 

In this role, you'll provide technical expertise and leadership, guiding operations teams and collaborating with other platform infrastructure SMEs to deliver daily operations effectively.

How You’ll Succeed

• Be Bold – You will drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, Event Driven Automation, and robust Observability.

• Be Fast - You will accelerate initiatives in areas such as: Infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects.

• Be Proactive - You will have groundbreaking chances to transform our operations processes using proactive, predictive, and automated AI & Observability capabilities.

• Be Your Best - You will bring a high learning agility and Infrastructure operations / engineer skills to help us enable the Lilly Technology strategy, identifying tech opportunities, and accelerate our AI OPS journey.

Your Responsibilities - Backup

Provide operational support and implementation services for backup and recovery, high availability architecture, and data replication for disaster recovery. Leads and coordinates the Backup (Data Domain/Avamar/PPDM/Cloud Native) technical and business discussions. Deep knowledge on Backup software integration/configuration with most commonly used applications in industry (e.g. Backing up SQL, Oracle, VMWare, NAS shares etc) Assist in troubleshooting and root cause analysis for environmental issues as they arise. Support and design complete Backup, Restore strategy, configuration of Backups- Full/Incremental/Image/Sub-file and troubleshooting.

Your Responsibilities - Storage

Design technical implementations and support day to day operations across various storage platforms including but not limited to NAS, SAN, System Administration, Performance Tuning. Management and administration experience on various Dell storage products including PowerScale, PowerStores, MetroNode and Unity. Candidate will also be expected to have hands on knowledge of SAN switches administration along with working knowledge of various cloud storage services (FSX-Ontap, Azure Files etc.) Sound knowledge of CIFS/SMB, NFS, multiprotocol and basic Linux administration skills. Familiarity with various encryption technologies (for both Data At Rest and in-transit) and ensuring compliance. Proficient with code upgrades, migrations, SAN switch management and performance management Writes and maintains complete and concise technical documentation. Serve as the point of escalation for Storage and Backup operational incidents across all regions. Working knowledge of Azure/AWS and IaaS services One or more - Scripting and development languages (PowerShell, Python, Bash or Perl) Work closely with business units, application teams, and other IT departments to address requirements, dependencies, and operational needs. Communicate effectively with stakeholders, providing updates on operational performance, projects, and incidents. Incident & Change Management - Manage incident resolution and root cause analysis for critical operational issues. Oversee change management processes, ensuring minimal impact to production environments.

What you will bring to the table:

Complete familiarity with Disaster Recovery (DR) and backup technologies including design and implementation of Geographically Dispersed HA/DR. Must have experience managing, optimizing, and upgrading storage & backup environment and its schedules strategies. Strong experience in managing and supporting enterprise systems in a highly virtualized and hybrid data centres spanning across the globe. Sound knowledge on Data Domain, DDVE, Avamar, PPDM and Cloud native backup solutions. Sound knowledge of Dell PowerScale, PowerStore, Unity and Connectrix SAN switches Experience communicating at various levels including non-technical staff, leadership, management, and stakeholders. Strong proven skills in ITIL framework (Especially, Incident, Problem and Change management) Familiarity with various Agile methodologies esp. Scrum and Kanban Complete familiarity with storage and backup technologies including design and implementation of Geographically Dispersed setup Sound knowledge of UNIX with working knowledge of disk group, multipath, ACLs and encryption. Knowledge Cisco, VMware system/servers are a plus.

Soft Skills

• Strong analytical and troubleshooting skills, with the ability to handle complex technical challenges.

• Proven leadership and team management experience, with excellent interpersonal and communication skills.

• Ability to prioritize, multitask, and work effectively under pressure in a fast-paced environment.

Your Qualification:

• Bachelor’s degree in information technology or equivalent experience.

• 5-15+ years of experience in enterprise-class storage and data protection services

Additional Information:

• Role located in Hyderabad (relocation required)

• Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays.  Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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