Sr. Associate/Manager - Community Based Research , Central Clinical Services & Innovation

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Clinical Central Services and Innovation (CCSI) organization orchestrates solutions that strategically enhance clinical research awareness and accessibility while increasing diversity, reducing burden, and speeding trial execution. This group partners across functions within Clinical Design, Delivery and Analytics (CDDA) to influence trial design and deliver innovation solutions to support the execution of clinical trials globally for all business units across all phases of development.

The Community Based Delivery Associate for CCSI is focused on implementation of novel solutions enabling delivery of clinical program activities within communities to increase accessibility and/or promote awareness for clinical research.  Community based delivery leverages processes and protocols to identify potential clinical research participants within the community through education and execution of community screening to improve health care options and advance scientific innovation for drug development.  The community Based Delivery Team facilitates discovery, development and deployment of solutions to increase accessibility by enabling completing of study activities at alternate treatment locations.  The Community Screening Delivery Associate will leverage clinical services and capability expertise, project and vendor management, and partnership to drive action and coordinate efforts to achieve or exceed these deliverables.

Primary Responsibilities:

This job description is intended to provide a general overview of the job requirements at the time it was prepared.  The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description.  Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

Support the operational delivery of the Community Based Delivery Strategy

• Drive implementation of solutions enabling delivery of clinical program activities within communities to increase accessibility and/or promote awareness for clinical research across the globe.
• Collaborate with cross functional teams to understand clinical program timelines, objectives, and requirements to develop, align and execute implementation strategies to meet/exceed goals.
• Develop operational plans to document roles, responsibilities, and expectations across Lilly and the selected vendor(s). 
• Oversee and manage vendor performance on a program or trial.
• Manage and resolve issues in a timely manner.  Monitor and track trends to influence and drive solutions and/or process improvements.
• Manage implementation deliverables and ensure ongoing communication with cross functional business partners.
• Track and collate data related to the delivery and implementation of the community-based delivery strategy including elements related to budgets, vendor management and/or technology platforms to support reporting and metrics.
• Continuously maintain a state of inspection readiness. Participate and perform duties required for internal and external inspections as well as supporting institutions/investigators and alternative site locations in inspection readiness initiatives.

Contribute to an inclusive and innovative culture

• Partner and/or strengthen relationships across business partners and vendors to identify and communicate best practices and share learnings.
• Collaborate with study teams, research personnel and vendors to enhance the experience of our study participants and enable optimized strategy delivery.
• Develop and evolve knowledge of the clinical development landscape to support the overarching strategy.

Support continuous improvement

• Continually seek and drive process improvement or process automation opportunities to reduce cycle time and decrease work effort.
• Embrace and support quality improvement initiatives.
• Support the development of training materials, job aides and resources for areas of focus.

Minimum Qualification Requirements

• Bachelor’s degree and 3 years of experience in Life Sciences, clinical drug development or a health care related field.
• Strong networking, interpersonal and relationship skills with demonstrated ability to work in teams, across organizational boundaries and achieve results through others.
• Knowledge of GxP regulations and requirements (GMPs, GDPs and/or GCPs)

Other Information/Additional Preferences

• Knowledge of emerging health care related services and capabilities for clinical research.
• Knowledge of country regulatory guidelines/requirements for clinical research conduct.
• Flexibility to adjust quickly to changing business priorities.
• Good interpersonal and leadership skills.
• Excellent oral and written communication skills.
• Strong business insight.
• Demonstrated ability to manage complex situations through problem-solving, critical thinking and navigating ambiguity.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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