Service Reliability Engineer

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Service Reliability Engineer

Tech@Lilly Service Reliability Engineer - Automation
 

Are you interested in using technology to automate and transform business processes?

The Tech@Lilly Enterprise Automation team is seeking to add a Service Reliability Engineer role to the team. Working with the Service Delivery Lead, this role is responsible for improving system reliability and resiliency to make it faster and easier to develop, configure, deploy, and support software capabilities. You will especially focus on building automation to reduce manual effort and prevent operations incidents.

Are you innovative and curious about new technology that can make business processes easy and more efficient? Come join our team!
 

What You’ll Be Doing:

In this position, you will impact the way automation is delivered across the company. To do this, you will help onboard and maintain automation applications to our growing portfolio, reduce our support footprint through automation and observability, create reusable application components with an intent toward self-service, and engage in other software development and system engineering related activities.
 

How You’ll Succeed:

• As a Platform Leader, you will collaborate within Automation Center of Excellence product team(s) to promote the concept of reliability engineering during all phases of the software lifecycle to detect and correct performance issues across products, platforms, and components.
• With an approach that accepts failure, and ability to work in ambiguity, you will use your object-oriented development skills to identify, assess, and reduce support footprint by recommending and implementing automation and observability practices.
• By proactively influencing development to enable long-term growth, you will lead the organization in engaging in new development to ensure optimization in end-to-end application lifecycle support. To do this you will be accountable for monitoring service level objectives (SLOs) to support system operations and ROI through dashboard development and KPI tracking.
• As a leader in the organization, you play an important role in defining and championing reliability engineering practices among engineering and product teams, participating in communities of practice and mentoring others through collaboration.
• Using your problem-solving skills, you will create software, workflows, and utility scripts as published reusable components to broaden impact through federation across all Lilly business areas.
• As a superb communicator with strong interpersonal skills, you will work and collaborate effectively on a team including with remote team members, to define, design and deliver new features, ensuring execution and implementation support the enterprise roadmap.
   

What You Should Bring:

• System Reliability & Performance: Maintain high availability and performance of production systems.
• Incident Management & Response: Monitor system health, troubleshoot issues, and respond to incidents to minimize downtime.
• Automation & Infrastructure as Code (IaC): Develop scripts and automation tools for deployment, monitoring, and infrastructure management.
• Strong problem solving and analytical skills and highly adaptable to changing circumstances.
• Experience in reliability engineering and monitoring practices, environments, and tools (e.g., cloud ecosystem preferably AWS, monitoring/observability, configuration management, etc.).
• Experience with programming and scripting languages (e.g., Java, Javascript, Python, etc.) within context of automation tools
• Experience with large-scale databases, data movement and analytics tools (e.g., RDS, DynamoDB, etc.)
• Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).
• Experience with testing frameworks and methodologies (unit, integration, and end-to-end testing) for ensuring application quality and reliability. Knowledge of debugging and performance optimization tools for diagnosing and resolving issues.
• Proficient understanding of code versioning tools and continuous integration (CI/CD). 
• Participate in code reviews and provide constructive feedback to improve code quality and maintainability.
• Troubleshoot and resolve front-end issues, optimizing performance, and continuously improving the user experience. Ability to perform root cause analysis (using techniques like 5 Whys, fishbone diagrams, or fault tree analysis) to identify and address the underlying causes of quality issues.
• Demonstrated continuous improvement experience with automation or applying technology to improve performance

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology or related technical field OR High School Diploma/GED plus a minimum of 8 years of experience in application solution delivery and leading others in technical projects
• 5+ years experience in Full Stack Software Engineering including:
  • Experience with programming (Java, Go, Python, JavaScript)
  • Experience in Automation Anywhere (RPA) and/or IBM BPM (Business Process Management)
  • Experience with Containers, Databases (SQL/No SQL)
  • Experience with CI/CD, Cloud and GitHub technologies
  • Experience in configuration management (Terraform, Ansible, Puppet, Chef)
  • Experience in monitoring/logging tools (Prometheus, Grafana, ELK, Datadog)

Candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
 

About the Organization:

Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
 

The infrastructure Digital Core tech team leads and owns tech platforms for business scale, speed and innovation. This team champions unparalleled EMPLOYEE EXPERIENCES and DIGITALLY EMPOWERED TEAMS to inspire new ways of working and increased productivity. As leaders in technology, this team catalyzes and connects TECH INNOVATION AND AGILITY across the enterprise, leading the overall company technology strategy.

Will this position support sponsorship:

No

Travel percentage for this position:

0-10%

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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