Senior Engineer (Messaging)

Are you interested in using technology to enable the Lilly workforce to collaborate more productively in their everyday lives? 

Are you passionate about using technology to enhance collaboration and productivity in a dynamic, fast-paced environment? Do you love new technology and consider yourself an early adopter? Do you have a passion for ensuring great customer experience and delivering on our business partner’s needs? 

The Lilly Office 365 platform enabled the Lilly workforce to collaborate more productively in their everyday lives.   Office 365 provides collaboration focused services, including collaboration tools (Copilot, SharePoint Online, Teams, Email, Viva Engage), personal workspaces (OneDrive), business intelligence dashboards and development tools (CoPilot Agents, PowerApps and Power Automate), and Microsoft search capabilities for the global Lilly workforce. 

Lilly’s Messaging platforms facilitate the distribution of over 50 million emails monthly and block more than 3 million SPAM messages monthly. As a Messaging Engineer, you will play a crucial role in maintaining and enhancing these systems. 

What You’ll Be Doing: 

As an Office 365 Senior Engineer, you will be at the forefront of introducing new capabilities within a fast-paced, global setting. Office 365 empowers the Lilly workforce to collaborate more effectively in their daily tasks. 

In this role as a Senior Engineer on the Office 365 team, you will be responsible for rolling out new features while maintaining compliance across our global environments. This position involves coordinating the deployment of capabilities from multiple external vendors to ensure the delivery of highly available and efficient Office 365 services to users both within and outside of Lilly. 

How You’ll Succeed: 

• Subject Matter Expertise: Subject matter expert for all Office 365 capabilities and SMTP services. 
• Office 365 Admin Tasks: Troubleshoot, configure, and make changes requiring Office 365 Global Admin privileges. 
• Global O365 and Messaging Operations: Oversee day-to-day operations, including performance and availability, customer escalations and follow-ups, operations projects, and upgrades. Manage problem (INC), service (RITM), and change management (CHG). Monitor and take appropriate actions for Cyber-security threats against Lilly email messaging environments deterring attacks such as business email compromise, spear phishing, and account takeover. Ensure the deliverability of emails. 
• Customer-Focused Activities: Drive activities related to new and existing Office 365 capabilities to ensure continuous learning and promotion. 
• Service Improvements and Automation: Enhance services through improvements, integrations, and automation, ensuring operational readiness aligns with business processes and priorities in a dynamic environment. 
• Operational Efficiencies: Improve end-user productivity within the Office 365 environment. 
• On-Call Rotation: Participate in the Lilly on-call rotation, working with the External Service Provider during critical incidents off-hours, gathering information, providing direction, and communicating with leadership as necessary. 
• Change Management and Governance: Participate in change management and governance processes to ensure efficient and compliant changes are introduced in a qualified environment. 
• End-User Advocacy: Act on behalf of the end-user as new and upgraded capabilities are introduced within Solution Delivery or vendor upgrades. 
• Introduce New Capabilities: Accountable for introducing new features, strategies, communication, and organizational change management across a global audience. 
• Scripting and Automation: Create and maintain scripts to automate routine tasks and improve operational workflows.   
• Email Security: Oversee and enhance the email distribution infrastructure to guarantee efficient and dependable delivery. Establish and uphold SPAM filtering systems to shield our users from unsolicited messages. Deploy and manage Proofpoint Security solutions to bolster email security and defend against threats. Work closely with the Global Messaging Architect to develop and improve email security measures, addressing key cyber threat vectors. 

​​What You Should Bring:  

• Demonstrated positive examples for inclusion, aligning a team to a goal, upskilling and developing people, and conducting difficult conversations. 
• Successful record of high quality, user focused IT project and service delivery with demonstrated business value. 
• Ability to work autonomously and collaboratively across and within diverse teams. 
• Demonstrated agility to rapidly understand multiple new technologies and the infrastructure and systems to support them, assess their value, and identify possible use cases. 
• A high level of intellectual curiosity, open to change, learning agility, external perspective, and innovation interest. 
• Experience with formal project management foundation, framework, and methodologies such as Agile Scrum, Kanban, SAFe, etc. and demonstrated experience in industry best practice and tools. 
• Well-developed written and verbal communication skills, with strong analysis/problem assessment skills 
• Demonstrated ability to effectively communicate, influence and lead both with and without authority, as well as strong interpersonal, leadership, and collaboration skills.  
• Thorough understanding of industry standards and best practices for computer system validation. 
• Demonstrated experience with Microsoft 365 PowerShell and Microsoft Graph API. 
• Strong understanding of SPAM filtering techniques and email security protocols. 
• Willingness to Work US Working Hours: The candidate must be available to work during standard US business hours (typically 9 AM to 5 PM EST). Flexibility to accommodate occasional overtime or weekend work may be required based on project needs. 
• The ideal candidate should possess the following certifications: Microsoft 365 Certified: Fundamentals, Microsoft 365: Azure Fundamentals, Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified: Administrator Expert, Proofpoint Certified Guardian. 

Basic Qualifications: 

• Bachelor’s degree in computer science, Information Technology or related technical field 
• 6+ years’ experience leading complex IT projects in a highly technical IT environment 
• 4+ years’ experience supporting Microsoft Office 365 and Email Security programs 

About the Organization: 

Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business. 

The Tech@Lilly Digital Core team is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce and business to operate and transform. As leaders in technology and understanding business requirements and challenges, this team defines and leads the overall company technology strategy.