Associate Director - Leader of Mobile Device Management, Innovations and Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly IT builds and maintains capabilities using cutting-edge technologies, just like other prominent tech companies. What differentiates Lilly IT is our mission to create new possibilities through technology that advances our purpose: creating medicines that make life better for people around the world. From data-driven drug discovery to connected clinical trials, we hire the best technology professionals from diverse backgrounds to deliver innovative solutions in every area of our business.

Leader of Mobile Device Management, Innovations, and Operations

We are seeking a dynamic and passionate IT leader to drive innovation and excellence with Lilly’s mobiles devices.  This currently includes our Mac laptops, iOS and IoT devices, and cellular network.

The ideal candidate will have a strong track record of leading high-performing teams, with a focus on delivering seamless and personalized technology solutions that empower users to excel. With a deep commitment to change, innovation, and people leadership, this role offers the opportunity to shape the future of our device experience at Lilly.

What You’ll Be Doing:

Lead Lilly’s Global Apple device team, driving technological and process innovations, optimizing user experience, challenging your team to achieve their best, and managing vendor relationships. Strong leadership, a deep understanding of Apple device technologies, and a high expectation of excellence are key to this role.

The team you will lead will include responsibilities for the management of our fleet of Apple devices globally, the implementation and management of our 5G network, innovation and adoption of new IoT devices, and the continual innovation and user experience improvements that go along with these areas.

How You’ll Succeed:

• Lead with Vision and Passion: With a strategic mindset, you will steer a diverse, global team, fostering a culture of innovation and collaboration. You’ll create and execute strategies tailored for personalized, fit-for-use technology that enhances productivity and innovation.
• Innovate and Implement Technology Solutions: With a solid grasp of current and emerging technologies, you’ll integrate innovative solutions to automate and improve end user computing. Specific examples include:
  • Driving technological and process innovations to improve the end user experience during new device deployment and setup.
  • Lead initiatives for self-healing devices and proactive user experience automations.
• Drive a multi-year, global 5G implement: Communicate progress to stakeholders while pushing for expedited delivery of our public 5G network implementation and cultivating private 5G use cases with business partners.
• Cultivate a Continuous Improvement Mindset: You will foster the growth and development of team members' skills, expertise, passion, accountability, and delivery.
• Champion User Experience: You’ll prioritize users' needs and expectations, adopting a user-centric approach to service delivery. This involves not only understanding their requirements but also advocating for solutions that enhance their productivity.  
• Negotiate and Manage Vendor Relationships: Your strong negotiation skills will be essential for managing third-party suppliers, ensuring they meet service level agreements. You’ll also have full leadership support to re-imagine and optimize operations in alignment with evolving IT needs and organizational goals.

What You Should Bring:

Requirements:

• Experience managing Apple products and/or mobile devices for an Enterprise.  
• Proven track record of successfully leading and managing teams, including experience in global team management, with a demonstrated ability to motivate, mentor, and develop people.
• Strong strategic thinking and planning skills with the ability to team objectives with broader organizational objectives.
• Experience developing and implementing IT service strategies and roadmaps.
• Experience in managing relationships with third-party IT service providers and vendors, ensuring compliance with service level agreements and contracts.

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or a related technical field

OR

• High School Diploma/GED with 10 years of experience leading an IT service organization.
• Qualified candidates must be legally authorized to work in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

Additional Information

Will this position support sponsorship? No.

Travel percentage for this position: 5%

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

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