Behavioral Health Case Manager Lead

Anticipated End Date:

Position Title:

Job Description:

The Behavioral Case Manager Lead is responsible for coordinating operations and workflows related to care management activities that support the Case Management Program.

Location: Remote. The ideal candidates will reside in the following states: Texas, Iowa, Louisiana, New Jersey, West Virginia, Wisconsin.

How you will make an impact:

• Provides support to member facing BH Case Mgrs and other Care management associates.

• Provides oversight of program referrals and works with referral sources to ensure accurate and timely case assignment.

• Coordinates with cross functional teams to ensure team collaboration member touch points and organization vision of integration is achieved.

• Facilitates weekly clinical rounds and may conduct quality audits.

• Works with the manager to ensure individual team and overall operational metrics are achieved.

• Supports various projects and initiatives as assigned.

• Assists with process improvement activities for regulatory requirements.

• Acts as departmental liaison to other areas of the business unit.

• Primary support with training/mentoring new hires.

• Participates in cross-functional teams projects and initiatives.

• Serves as a member of the leadership team.

Minimum Requirements:

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 5 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

• Current active unrestricted license such as RN LCSW LMHC LICSW LPC (as allowed by applicable state laws) LMFT LMSW (as allowed by applicable state laws) or clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required.

• Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders.

• Managed care experience required.

Preferred Skills, Capabilities, and Experiences:

• Experience in health coaching and motivational interviewing techniques preferred.

• Leadership Skills: Ability to inspire, motivate, and guide team members towards achieving goals. Proven experience in leading a team effectively.

• Clinical Expertise: In-depth knowledge of case management practices, healthcare protocols, and procedures to provide robust guidance to team members.

• Communication Skills: Excellent verbal and written communication skills to interact with clients, healthcare providers, and team members clearly and professionally.

• Problem-Solving Skills: Strong analytical and problem-solving abilities to handle complex healthcare cases and find effective solutions.

• Organizational Skills: Exemplary organizational and time management skills to oversee multiple cases and ensure timely delivery of services.

• Technological Proficiency: Ability to utilize and train team members on various computer platforms and case management software.

• Interpersonal Skills: High emotional intelligence to manage conflict, provide support, and build strong relationships with clients and team members.

• Educational Background: Certified Case Manager (CCM) credentials are highly preferred.

• Strategic Thinking: Ability to plan, implement, and manage programs and initiatives to improve case management processes and outcomes.

• Adaptability: Flexibility to adapt to changing healthcare environments, regulations, and unexpected challenges.

• Mentorship: Experience and ability to mentor and develop team members, fostering professional growth and improved performance.

• Customer Service Orientation: A client-focused approach to understanding and meeting the needs of patients and their families effectively.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.