Developer/Implementer

Location: Atlanta, GA

Department: Federal Civilian

Senior Developer/Implementer

Position Summary

We are seeking an experienced Senior Developer/Implementer to support the design, development, implementation, administration, and ongoing enhancement of the platform. The ideal candidate will possess strong hands-on experience developing workflows, configuring forms, managing user roles and access controls, troubleshooting platform issues, conducting testing activities, and providing operational support across modules and environments.

This role requires strong technical expertise, analytical problem-solving skills, and the ability to collaborate with cross-functional stakeholders to deliver scalable and secure solutions that support enterprise IT service management operations.

Key Responsibilities

Development & Implementation

• Design, configure, develop, and implement solutions across ITSM and related modules.
• Develop and maintain workflows, Flow Designer automations, business rules, UI policies, client scripts, and catalog items.
• Create, modify, and maintain forms, tables, views, and related configurations.
• Configure and customize applications to meet business and operational requirements.
• Support integrations between and external systems/applications.

User Access & Security Administration

• Configure and manage user roles, groups, ACLs (Access Control Lists), and permissions.
• Ensure adherence to security, governance, and least-privilege access principles.
• Support account provisioning, role-based access controls, and audit/compliance requirements.

Troubleshooting & Operational Support

• Troubleshoot and resolve platform issues, incidents, defects, and performance concerns.
• Perform root cause analysis and corrective actions for recurring issues.
• Provide Tier II/III support for -related operational issues and requests.
• Monitor platform health, scheduled jobs, integrations, and system performance.

Testing & Quality Assurance

• Develop and execute unit, integration, regression, and user acceptance testing (UAT) plans.
• Validate functionality following upgrades, patches, and enhancements.
• Support change management and deployment activities across development, test, and production environments.

Documentation & Process Improvement

• Develop and maintain technical documentation, SOPs, workflows, and implementation guides.
• Support continuous improvement initiatives and platform optimization efforts.
• Participate in governance reviews, CAB meetings, and operational planning sessions.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 5+ years of hands-on implementation and administration experience.
• Strong experience developing workflows and automations within .
• Experience creating and modifying forms, tables, UI policies, business rules, and client scripts.
• Strong understanding of security model including:
• User roles
• Groups
• ACLs
• Role-based access controls
• Experience troubleshooting platform issues and integrations.
• Experience performing testing and validation activities within environments.
• Strong knowledge of ITIL/ITSM processes and best practices.
• Experience supporting production environments.

Preferred Qualifications

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITIL Foundation Certification
• Experience with:
• Flow Designer
• Service Catalog
• CMDB
• Discovery
• Incident/Change/Problem Management
• Experience with scripting languages such as:
• JavaScript
• Glide API
• REST/SOAP integrations
• Federal Government or enterprise operational support experience preferred.

Work Environment

• Fast-paced operational environment
• May support after-hours maintenance windows or emergency changes as needed
• Hybrid/remote support capabilities may be required