Senior Manager, Service Engineering, APAC & MEA

Permanent

Job Description

Be part of something bigger. Decode the future.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.

For more than one hundred years now, we’ve been working at the forefront of shaping lives for the better, developing products that meet people’s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build a future home!

All about the role:

Technical Support and Training is the area which identifies, develops, and deploys technical solutions for consumers for the lifetime of their products.

By knowing products, consumer needs, field service challenges, and market characteristics, our team members continuously improve our products, procedures, and processes, letting consumers extract the most out of their appliances for longer and increase the lifetime value of sold products.

Reports To – Head of Peace of Mind, Commercial Area Emerging Marke

What you’ll do:

• Participation in product development commercial launch (PCDL) projects. Representing Peace of Mind organization in these projects to ensure serviceability & repairability, identify potential commercial aftermarket opportunities.
• Establishing directives for strategical plan and annual budget for warranty cost (expenses and provision). Close monitoring with appropriate actions to manage the warranty cost optimization.
• Develop technical documentations to support aftersales e.g. service manual, spare part manual, too list, procedures & etc. which include the end-to-end process management of technical documentation.
• Support Spare Parts and Service category on pricing, phase in and phase out, and alternative solutions.
• Window between Quality & PoM Organization, including the active participation in Quality Community to ensure lower Service Call Rate & obtain latest update of product quality information; ensure integrity of QES (Quality Evaluation System) with the information produced by Field Service Operations; providing feedback from the field.
• Plan & provide technical training to the emerging markets aims to improve the technical & diagnostic skill sets of entire frontliner team.
• In collaboration with all markets within the CA EM to deploy the targeted strategy in warranty cost management & technical capability development.Who You Are:

• Degree in Engineering or equivalent.
• Strong experience in product engineering, aftersales, quality & new product development process.
• Strong experience in setting business strategy and project management.

• Solid Financial acumen & analytical skill.
• Solid stakeholder management and negotiation skill.
• Proven success leading transformation initiatives.
• Team management experience (include manage virtual team remotely). Strong leadership and able to coach on team development.
• Passionate about new technology knowledge and application.
• Cross cultural competence & adaptable to all contexts in the CA EM region.
• A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.
• Judgement and decision making - Exercises good judgement in making decisions, considering all the available sources of information and alternatives. Expresses clear and rational reasons for taking a decision.

Core Competencies:

• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;

• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;

• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;

• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;

• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;

• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;

• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;

• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!

Where you'll be:

• You will be based in Thailand,

Benefits Highlights:

• Flexibility of work hours with hybrid work arrangement
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

• https://career.electroluxgroup.com/global/en