Senior D365 CRM Specialist

Location: Pully, Switzerland

In this role

• You will work as a Microsoft Dynamics (Sales, Customer Service & Contact Center, Marketing, Field Service) and Microsoft Power Platform Functional Expert designing and implementing solutions on various customer projects,
• Your role within challenging CRM projects covers the entire life cycle: from pre-sales to requirement analysis, solution design, construction, deployment and operations.

What we offer

• Get the opportunity to expand your knowledge and experience by working on a broad range of exciting projects, industries, customers and technologies,
• A dynamic work and collaborative environment with a highly motivated multi-cultural and international sites team,
• Attractive prospects for career path & Personal development through training and coaching,
• The chance to make a difference in people’s life by building innovative solutions,
• Various internal coding events (Hackathon, Brownbags), see our technical blog,
• Monthly After-Works organized per location,
• Good work-life balance.
• Attractive pension fund with 3 types of employees’ contributions & Private ward and worldwide coverage.
• Loss of salary for sickness and non-professional accident contribution fully supported by the company,
• Paternity/Maternity leave: legal duration paid at 100%,
• 1/2 SBB fare subscription,
• Mobile program.

About your profile

For this vacancy we expect a candidate with an academic degree from a university, university of applied sciences or technical college with at least three years’ experience in a service company in the implementation of Microsoft Dynamics / Power Platform based solutions.

 

Your strengths include an efficient style of working both autonomously and in a team, a distinct customer focus and very good communication skills.

• You have hands-on experience and expertise on Model driven Apps / Canvas App / Power Automate / Power Pages, 
• You have an in-depth knowledge of at least one of the following modules: Sales Automation, Customer Service & Contact Center, Field Service Management, Marketing,
• You know the standard functionalities of Microsoft Power Platform and Dynamics 365 CE. You know the limits of the configuration and which extensions can be implemented cost-efficiently by programming,
• Experience in Microsoft products such Copilot, Azure architecture, Power BI, Fabric is an advantage,
• You are fluent in French and English.

About Us

We are ELCA, one of the largest Swiss IT tribe with over 2,300 experts. We are multicultural with offices in Switzerland, Spain, France, Vietnam and Mauritius. Since 1968, our team of engineers, business analysts, software architects, designers and consultants provide tailor-made and standardized solutions to support the digital transformation of major public administrations and private companies in Switzerland. Our activity spans across multiples fields of leading-edge technologies such as AI, Machine & Deep learning, BI/BD, RPA, Blockchain, IoT and CyberSecurity.