Head of External Developer Experience

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

U.S. Bank is seeking a Head of External Developer Experience leader to lead our Connected Finance Platform. With a focus on B2B and B2C relationships, this platform makes it easy for customers and external companies to integrate U.S. Bank data and services into their digital experiences. With our suite of services, we give customers and developers what they need — self-service access to managing U.S. Bank API products and financial data.

This role is responsible for all aspects of running the platform. With a cross functional team of product managers, designers, engineers, and agilists, the Platform Owner creates and drives the overall vision and strategy for the platform. This includes capabilities across 7 different focus areas: developer portal experience, sandbox & certification environments, customer onboarding & support, enterprise event-based APIs, and governance around API standards.

In particular, the role will be responsible for the following:

• Provide a vision and roadmap for a best-in-class external developer experience, linking it to measurable business objectives
• Clearly define objectives and key results (OKRs) that tie to business priorities. Communicate with key stakeholders as to how platform capabilities deliver on their priorities. Shape customer value propositions for digital products that are consistent with business strategies.
• Hands on leader who leverages data, analytics, research, design and business understanding to ensure platform products manage risk while providing solutions and giving our customers great experiences.
• Anticipate new marketplace trends, opportunities, and vulnerabilities and determine how these will impact the platform.
• Partner with capability managers, delivery managers, architects, designers, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across the enterprise.
• Leads, develops, & motivates team members to achieve peak performance and high job satisfaction
• Inspire a broad and deep knowledge of KPI usage for data-driven decision making across the digital organization.  Direct teams to tie tangible numbers to how they drive the strategic priorities of the organization.
• Clearly communicate risks, challenges the team is facing in execution. Resolve roadblocks for team in a timely manner that allows us to deliver on-time.
• Lead, develop and coach the team for maximum success.

Preferred Skills/Experience

• Bachelor's degree, or equivalent work experience
• 10 or more years of digital product management experience
• Five or more years of managing API focused teams or functions
• Seven or more years of experience managing digital product teams within the financial services industry
• Extensive experience in overall management and distribution of APIs externally
• Extensive experience defining standards and processes around external facing APIs
• Excellent management, leadership and interpersonal skills
• Exposure to or direct experience with enterprise IT environments and software development
• Well developed leadership abilities and strategic management skills
• Ability to communicate ideas crisply and clearly
• Strong partnership skills and leadership through influence, with direct experience managing in a highly matrixed environment

Successful applicants will exemplify U.S. Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $180,710.00 - $212,600.00 - $233,860.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.