Senior Product Manager

Location: US or Canada - Remote

Department: Product Management

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Our clinical data only creates value for physicians and patients when it flows reliably through the vendor and compliance ecosystem around it. Keeping that ecosystem documented, translated into clear engineering requirements, and running smoothly is what this role is all about.

The Role

As a Senior Product Manager, you'll own the connective tissue between our external vendor and compliance ecosystem and Engineering's execution turning dense vendor specs and compliance requirements into clear, buildable work, while keeping the data and documentation behind it airtight.

Primary care clinicians have repeatedly awarded Elation "Best in KLAS" in our category, a recognition earned in part because our clinical data integrations the ones you'll own simply work. Reporting into Product, you'll partner with Staff PMs, Engineering, and CX, sitting at the exact point where vendor relationships (eRx, Labs, Vaccinations and more) meet the technical teams who build against them.

The right candidate thrives in technical complexity comfortable translating ambiguous vendor and compliance requirements into precise engineering work, and curious enough to dig into the data until they find the real answer. If you want to do meaningful work at the intersection of data, compliance, and healthcare technology, we'd love to hear from you!

What you'll do

• Owning product health monitoring and insights to share with engineering and product teams, on how well adopted and utilized our services and features are with customers - across the EHR.
• Own documentation and runbook maintenance across our vendor integrations.
• Manage day-to-day vendor and compliance relationships
• Translate vendor specs and compliance requirements into Engineering-ready user stories with clear acceptance criteria
• Partner with Design and Engineering to shape solutions, not just specs weighing in on workflow and interaction tradeoffs before work gets built
• Talk directly with customers and internal stakeholders to validate that what we're building actually solves their problem
• Project-manage vendor integration and upgrade timelines
• Partner with Engineering on implementation details and edge cases for vendor-facing features
• Use AI tools to accelerate documentation, requirements drafting, and stakeholder communication

What we're looking for

Success in this role can take many different shapes — we don't expect you to arrive having mastered every part of it. If you feel you're a strong candidate for this role and excited to collaborate, we encourage you to apply.

• 3–5+ years as a Product Owner, Business Analyst, or Technical Program Manager in healthcare tech or another regulated industry
• Strong data & technical fluency: comfortable reading API docs, writing/interpreting SQL queries, and tracing data flow diagrams end-to-end; can dig into the data itself (not just the specs) and speak credibly with Engineering on implementation details.
• Vendor/compliance relationship management experience
• Experience working in scrum/agile environments knows how to write user stories, manage backlogs, and run planning
• Compliance/regulatory comfort: has worked with HIPAA, HL7, FHIR, or similar healthcare data standards
• Product development instincts: comfortable partnering with Design on solution direction, not just requirements, and confident running customer conversations to pressure-test what's being built
• Detail-oriented: naturally catches edge cases, missing requirements, and ambiguous acceptance criteria
• AI proficiency for documentation, requirements, and communication tasks

Nice to have

• Experience building lightweight automations (Zapier, Make, Retool) for recurring ops workflows
• Background in support/technical case triage
• Prior experience in a formal vendor negotiation or contract-management capacity

Salary: $150,000 - 180,000k/yr

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Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.