Business Systems Engineer

Location: Canada - Remote

Department: Salesforce Ops

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. We’ve built a product that users love, and we plan to keep it that way by continuing to empathize with users and help them overcome challenges.

We are looking for a forward-thinking Systems Engineer to join our team. This is not a traditional administration or development role. We are looking for someone who operates at the intersection of enterprise architecture and the future of AI-assisted development.

You will be responsible to streamline how our entire suite of business systems work together. You won't be building in a vacuum: you will be the primary architect of a frictionless, automated ecosystem.  You will be the primary engine driving our technical roadmap—partnering with leadership, including executives, to execute high-impact initiatives. You will ensure the integrity of critical components like Quote-to-Cash and be an integral part in our transition toward a modular, "Flow-first, AI-assisted" architecture that removes silos between Salesforce and our non-Salesforce stack.

Responsibilities:

1. Strategic Ownership & Relationship Management
   Business Requirements Gathering: Autonomously translate business problems into technical blueprints across business tools. 
   Quote to Cash: You are the primary technical expert for our quote to cash process, leveraging technology to streamline the process. 
   Mentorship: Guide and elevate team members on Salesforce best practices and AI development.
2. DevOps & Platform Reliability
   Version Control Management: Strong understanding of version control and how it is leveraged for seamless deployments.
   Technical Debt Reduction: Proactively identify opportunities to improve underlying Salesforce infrastructure so that system runs most optimally
3. Technical Governance ("The Code Gatekeeper")
   Standardization: Create and enforce the "Playbook" for how our team builds—moving the org away from technical debt and toward a "Flow-first, AI-assisted" architecture.
   Logic Review: Act as the final gatekeeper for team builds. You are responsible for ensuring all code (especially AI-generated code) is fully bulkified, secure, and follows strict error-handling standards.
   Integration Architecture: Own the design and maintenance of robust integration patterns, utilizing External Services, Named Credentials, and Apex Callouts to connect our tech stack.
4. AI-Assisted Development & Innovation
   Advanced LLM Workflow: Masterfully utilize Cursor and Claude to generate, debug, and refactor Apex and LWC. Take a business requirement and guide AI to produce production-ready, high-performance solutions.
   Test Class Strategy: Leverage AI tools to maintain 90%+ test coverage, ensuring that custom-built integrations and logic remain resilient through every release.
   Continuous Learning: Stay at the forefront of AI-assisted dev tools, identifying new ways to increase team velocity without sacrificing quality.

Requirements:

• Experience managing and scaling business systems, with a preference for growth-oriented environments. You should have a deep understanding of the end-to-end contracting through invoicing lifecycle (beyond just tool-specific shortcuts).
• Proven ability to apply systems thinking to complex problems. We value the ability to make high-level architectural decisions and manage system healthProven expertise in Salesforce administration and platform management
• A self-starter who is "platform-agnostic" and capable of quickly learning and managing new systems as the business scales.
• Netsuite experience is a plus

Salary: $110,000-150,000k/yr 

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.