- Serve as the trusted advisor to our enterprise clients and partners primarily in India and other regions to support them in the deployment of Eightfold’s AI products and solutions.
- Architect Eightfold innovative AI integrations between Eightfold and other ATS & HRIS systems for enterprise customers.
- Participates in every aspect of the solution implementation from analyzing customers’ business requirements to configuring Eightfold solutions to meet customers’ needs.
- Lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance.
- Provide in-depth knowledge of Eightfold solutions and evaluate the customer’s business processes.
- Configuring and customizing solutions/products/processes to achieve best results.
- Designing and implementing API and software integrations using JSON, ETL, XML, Python or SQL.
- Conduct acceptance testing and technical documentation.
- Collaborate closely with Project Managers, Functional Consultants and Partners.
- Lead customer presentations and training on software solutions.
- Plan and facilitate weekly meetings, and workshops with internal and external stakeholders.
- Assist technical teams to develop solutions- including issues discovered from customer escalations.
- Experience in consulting or industry- delivering enterprise-grade HCM solutions in cloud (SaaS) environments.
- Experience in HRIS/ATS implementations and knowledge in any of: Workday, SuccessFactors, Taleo, PeopleSoft, iCIMS,Oracle etc.
- Proven history of serving in technical and customer-facing roles. Gathering requirements and design solutions.
- Hands-on experience with API development, JSON, SQL and Python.
- Skills in application programming, system design.
- Knowledge of Software-as-a-Service (SaaS) applications/platforms
- Hands on experience configuring software solutions for enterprise clients.
- Brings industry experience and understands challenges and risks when implementing vertical applications.
- Can architect solutions to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated.
- Strong interpersonal skills with the ability to communicate effectively including presentations, negotiation and persuasive skills. Advanced/fluent level of spoken English is a must.
- Can lead customer facing activities (such as workshops, requirements discussions, presentations, demos)
- Strong customer relationship management and critical issue handling.
- Strong analytical skills and a demonstrable bias toward action.
- Can deal with ambiguity and thrive in a rapidly changing business environment.
- Ability to perform impact analysis, identify changes to business processes, perform testing, and effectively communicate with the business.
- GDPR and data retention / compliance knowledge is a plus.
- Degree in Computer Science, Engineering is a plus.
- Big 4 consulting experience is a plus.
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