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Eightfold AI

Director, Engineering & Product Operations

Remote Santa Clara, CA
USD 190k - 250k
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Description
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

About the Role
The Director, Engineering & Product Operations will lead enhancement request (ER) processes, new product introductions (NPI), and cross-functional communication efforts to drive product success and customer satisfaction.

Responsibilities:
Enhancement Request (ER) Management
  • Own end-to-end ER process from sales through post-implementation feedback
  • Partner with Solution Consulting to identify and document product gaps in Vivun
  • Collaborate with Community team to integrate product ideas into roadmap
  • Define and manage ER approval workflows for efficient prioritization


New Product Introduction (NPI)
  • Drive product launch planning, including timelines and cross-functional dependencies
  • Coordinate go-to-market execution across sales, marketing, and customer success
  • Implement feedback systems to capture user insights for product improvements


Cross-Functional Leadership
  • Bridge communication between Customer Operations, Sales, and Engineering
  • Ensure accurate representation of customer needs in product roadmap
  • Provide clear updates on priorities and timelines to stakeholders

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Business Administration, or related fields
  • 10+ years in technical program management, product operations, engineering operations, or related areas
  • 5+ years of leadership experience
  • Proven success managing complex product initiatives in SaaS environment
  • Experience with ER processes and feedback management systems
  • Strong understanding of SDLC methodologies
  • Proficiency with product management tools (Vivun, Jira)
  • Expert knowledge of go-to-market strategies
  • Outstanding project management capabilities
  • Excellent analytical and problem-solving skills
  • Superior written and verbal communication abilities
  • Demonstrated experience leading program management teams
  • Track record of cross-functional leadership without direct authority
  • Strong executive stakeholder management
  • History of implementing scalable processes

Preferred Qualifications:
  • Project management certifications (PMP, Agile/Scrum, ITIL)
  • International program management experience
  • Change management expertise
  • Technical documentation proficiency
  • Strategic mindset balancing vision with execution
  • Natural collaborator and relationship builder
  • Results-driven with customer-first focus
  • Adaptable and comfortable with ambiguity
  • Proactive problem-solver

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.
 
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. 

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

*Please note this role is located in the SF Bay Area, CA and categorized as hybrid. The base salary range below is provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zone is determined by location. 

Zone A: SF Bay Area, CA: $190,000 to $250,000

Eightfold AI
Eightfold AI
Artificial Intelligence (AI) Business Intelligence Human Resources Information Technology Recruiting SaaS

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