• Provide data and analytical support for Carrier and Sales Center teams to address key business problems.
• Proactively engage with business stakeholders to gather requirements and translate them into clear business and technical requirements; when needed, manage the delivery of solutions that address those requirements.
• Analyze data and present actionable insights and recommendations that enable informed business decisions.
• Support the definition of metrics, data architecture, data pipelines, and datasets used for analysis and reporting.
• Organize and track performance across multiple Carrier and Sales Center channels, providing visibility and insights to optimize outcomes.
• Support the implementation of new programs and initiatives by defining, developing, tracking, and reporting KPIs and CPIs to measure operational effectiveness and business impact.
• Assist with the management, maintenance, and analysis of profit and loss (P&L) reporting by monitoring financial performance, identifying trends and variances, and providing insights to support operational and strategic decision-making.
• Partner with Operations, Finance, and other business stakeholders to develop forecasting models, reporting frameworks, and performance analyses aligned with organizational objectives.
• Communicate analytical insights to senior management and business stakeholders, presenting complex information in a simple, clear, and actionable manner.
• Own the end-to-end design and development of high-visibility projects, including data mining, data analysis, and visualization through business intelligence applications such as Tableau, Looker, or Power BI.
• Apply problem-solving skills and analytical frameworks to develop solutions, reconcile data conflicts, decompose high-level information into details, and synthesize detailed information into broader business insights.

What you'll bring:

• Undergraduate degree in a quantitative field or equivalent relevant experience.
• Three or more years of SQL experience, with the ability to manipulate data quickly and efficiently.
• Three or more years of experience supporting sales analytics, business, or operations teams in an analytical capacity; sales analytics experience is strongly preferred.
• Hands-on experience with schema design and data modeling.
• Knowledge of statistical techniques and concepts, including regression, statistical testing, and sampling.
• Advanced proficiency with business intelligence tools and the ability to prepare data and visualizations for maximum impact; Excel and Tableau experience is strongly preferred.
• Proficiency in Python and knowledge of core programming principles.
• Strong analytical and problem-solving skills, with the ability to work effectively with diverse groups of internal and external stakeholders.

• Proven track record of defining and executing key analyses with minimal supervision.
• Strong project management and communication skills.
• Experience supporting P&L reporting, budgeting, forecasting, variance analysis, or financial performance reporting.
• Knowledge of call center workforce management principles, staffing models, and operational planning.
• Experience partnering with Finance, Operations, and cross-functional business teams to support strategic initiatives.
• Working knowledge of finance or accounting concepts.
• Experience in the insurance carrier, Affordable Care Act (ACA), Medicare, or Medicaid industry.
• Ability to quickly learn and leverage new or unfamiliar platforms to deliver business solutions.

What we offer (benefits):

• Generous benefits include medical, dental and vision beginning on your first day of employment
• 401K with matching
• Tuition reimbursement
• Employee stock purchase program
• 12 company paid holidays and flexible time off (PTO for non-exempt)

Our Values: At eHealth, our core values guide our work:

• One Team
• Customer Centric
• Innovation
• Integrity
• Quality
• Accountability
• Relentless
• Financial Stewardship

Application deadline: September 25th, 2026.

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