Machine Learning Engineer (CCAI, Dialog Flow)

Responsibilities:

• Use API calls to extend functionality and integration with packaged NLP, vision, and GenAI services
• Develop dial management systems to manage the flow of conversation including handing context, maintaining state, and deciding appropriate responses based on user inputs
• Integrate the conversational AI with backend systems and databases to retrieve information or perform appropriate actions based on user requests
• Train and fine-tune models based on real user interactions to improve the AI understanding and responsiveness
• Test and resolve bugs to ensure the AI behaves as expected across various scenarios and user inputs.
• Monitor and optimize performance of the AI systems that you work with

What we're looking for:

• 1+ years of experience as a ML Engineer
• Bachelor’s Degree is preferred but will consider relevant experience as an equivalent
• Strong foundation in NLP, vision, and generative AI
• Vertex AI, Vertex Search and Conversations
• Dialogflow CX
• Vision AI and OCR
• Cloud Text-to-Speech, Cloud Speech-to-Text
• Cloud Translation, Glossaries
• Python
• Vector stores
• Langchain
• Data Loss Prevention
• CICD best practices, especially with complexity of CCAI and/or PSO engagements