Associate Technical Solutions Engineer

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. 

Elation’s Solutions Associate is both highly technical and a skilled relationship builder. They are comfortable discussing integration and data needs with a customer CEO and sketching out an API flow on a whiteboard.

Elation’s Solutions Associate is responsible for delivering technical wins and product fit with customer accounts. They build customer trust in Elation solutions, which results in customer success during the implementation. The Solutions Associate leads the technical customer and/or vendor relationship, advises on technical architectures, demonstrates how the platform and product work together, navigates data transformation, anticipates concerns, and offers creative solutions.

Role and Responsibilities

• Serve as internal and external subject matter experts on the capabilities of Elation’s Developer platform to support customers’ success including: RESTful APIs, webhooks and datawarehouse access and querying
• Assist creation of technical workflow and sequence diagrams as reference for customers integrations and common use cases
• Identify best practices for Elation’s Developer package to improve self-service capabilities and the overall implementation experience
• Advise or create custom queries and reports for our customers leveraging the hosted database
• Assist with data imports and uploads into the EHR
• Act as a conduit to suggest improvement on all parts of the platform
• Work cross-functionally with an agile team including Product, Development, Customer Success, Sales, and Solutions to successfully support our customers

Professional Qualifications

• 2+ years relevant professional experience supporting the growth of a software platform
• Previous software development experience in one or more of the following areas: 
• Experience with python, java, C# or other popular server side languages
• Experience building with RESTful APIs
• Experience with SQL queries including basic JOINs and subqueries 
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $72,500 - $82,500 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.