Critical Systems Engineer
Location: Remote (US)
Department: Data Center Operations
Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.
Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.
Critical Systems Engineer
EdgeConneX is in search for its next Critical Systems Engineer. The Critical Systems Engineer is a member of the Operations Support team and provides Level 2 escalation support from our Critical Systems Coordinators. This role brings deep expertise in mission-critical electrical and mechanical infrastructure and supports the reliability, safety, and efficiency of EdgeConneX data centers. The CSE serves as a technical authority for the maintenance and operational oversight of critical systems, collaborating closely with critical systems teams, field operations, vendors, and corporate engineering teams to ensure reliability, safety, and consistency across data center operations. This position reports to the Critical Systems Manager and can be based in the cities listed in our posting. This position will require up to 25% travel to support various maintenance initiatives and trainings.
Primary Responsibilities
- Support preventive and corrective maintenance programs across data centers
- Support reliability improvement initiatives and operational readiness activities, including review of system performance, equipment reliability trends, and process effectiveness
- Manage and participate in post-event root cause analysis (RCA) processes to support continuous improvement
- Create, review, and approve Methods of Procedure (MOPs)
- Support the development and maintenance of Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs)
- Implement and manage field-related projects as required
- Identify opportunities for facility improvements, including efficiency and PUE optimization
- Ensure compliance with applicable codes, regulations, and company directives
- Provide escalation support and technical consultation as required
- Perform other duties as assigned by management
- Manage vendor maintenance activities and ensure SLA compliance
CMMS / Asset Manager Responsibilities
- Ensure complete and accurate asset sheets are delivered in Asset Manager from the Construction Management and/or Engineering Team
- Validate and correct asset data, including ELI codes, serial numbers, and model numbers
- Determine contact information for maintenance vendors and manufacturers as needed
- Map equipment to maintenance vendors and ensure maintenance contracts are in place
- Work with Site Engineers to determine maintenance schedules and activities
- Load assets and maintenance schedules into CMMS
Knowledge, Skills, and Abilities
- Strong understanding of mission-critical data center equipment
- Adept in troubleshooting and support of electrical systems: UPS, generators, switchgear
- Adept in troubleshooting and support of mechanical systems: air handlers, rooftop units, pumps, fans
- Fire alarm and suppression systems (FIKE) & Building Management Systems (BMS)
- Preventive maintenance program creation and execution
- Working knowledge of DCIM and CMMS systems
- Proficiency with Microsoft Word and Excel
- Strong organizational, prioritization, and multitasking skills
- Ability to clearly communicate technical information verbally and in writing
- Capable of leading and managing vendors, technicians, and cross-functional teams
- Candidates who also have a general IT awareness of servers, networking, and peripheral equipment are highly encouraged to apply
Education and Experience
- 5–8 years of professional relevant mission-critical MEP experience
- Hands-on experience with data centers, critical facilities, UPS systems, emergency generators, or electrical switchgear
- Bachelor’s degree or equivalent practical experience
- Candidates who either possess a degree or Industrial Technology trade school certification along with verifiable technical training are highly encouraged to apply
Travel
This position can be located at any number of our EdgeConneX Data Center facilities and will require regular travel (approximately 25%) to manage additional Data Centers across North America. There will also be travel for annual and quarterly company meetings.
EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
EdgeConneX offers a competitive benefits package.
For more information on how we process your data, visit our Data Privacy Policy here.
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