Quality Assurance Analyst - Semarang

Location: Semarang, Jawa, Indonesia

Department: Technology

Workplace: on_site

Employment Type: full

Description

We are looking for… 

Hopefully, you! We’re seeking a motivated and analytical optimizer Quality Assurance Analyst to join our Technology team in Semarang. The ideal candidate will be responsible for oversee and optimize the company’s digital ecosystem. Ensure data quality, system performance, and operational reliability while supporting automation and AI-enabled workflows. The Quality Assurance Analyst working closely with Technology Team and External Technology Partner in Australia and local Indonesian Team.  

The Product Specialist & Quality Assurance Manager’s key responsibilities will include: 

• Establish and maintain quality assurance practices for changes across web, Salesforce, NetSuite, our internally built AI system (MAX), analytics, and integrated third-party tools.
• Validate system changes and data updates, support change management by documenting standards, and collaborate with internal and external stakeholders to ensure smooth testing, release, and issue resolution.
• Monitor data accuracy, completeness, and consistency across systems (e.g. customer data, product data, order data, image meta data, tracking events).
• Identify and resolve data inconsistencies, duplicates, or integration issues, and lead initiatives to maintain overall data hygiene with system owners. 
• Identify and address performance risks affecting system efficiency and user experience, monitor website and digital performance. 
• Educate internal teams on system constraints and best practices, provide IT support to the local team and escalate issues when needed.

Requirements

We need you to bring… 

• Excellent English language skills, both written and verbal.
• A minimum of 2 years Experience in quality assurance, systems analyst, or data analyst role.
• Familiarity working with CRM and ERP platforms such as Salesforce and NetSuite (extra advantage).
• Experience in website testing across browsers and devices, as well as using change management tools and managing release processes.
• Familiarity in Agile and/or Kanban delivery processes (preferred).
• Strong analytical and detail-oriented skills with ownership over data accuracy, system quality, and issue resolution.
• Calm and methodical under pressure, with strong communication skills to translate technical findings and data insights into clear, practical recommendations.

Please note that we require full permanent working rights for this position. 

Benefits

In return, we’ll give you… 

Perks, benefits and the space to grow. We offer a competitive salary, a comprehensive benefits package and plenty of opportunities for career growth and development. This includes: 

• The opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business
• Company-sponsored events and activities to connect with your colleagues
• The opportunity to give back via our internal Social Housing and Sustainability initiatives 

OK, you want to know what you’re getting yourself into? Let us introduce ourselves. 

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We’re constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.  

We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention, regular development opportunities and a passionate culture grounded in connection and involvement.  

We’re a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values – Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up – which are deeply ingrained in our culture. Basically, we’re all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That’s good for humans and good for business. 

If this sounds like your kind of gig… 

We’d love to hear from you. If you need more information before you apply, check out our website, LinkedIn or Instagram. If you have questions those sites don’t answer, flick us a line at [email protected] unless you’re a recruitment agency, in which case: no, thanks. We’ve got this one covered.