Lead Product Manager, Seller Capital CN

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role:

eBay is seeking a dedicated and dynamic product manager to drive product strategy and execution for eBay’s Seller Capital China program. This role will partner cross-functionally with engineering, analytics, marketing, design, research, communications, and customer service. The ideal candidate will have a consistent track record of developing thorough long-term product strategies and robust execution of the strategy with operational excellence. The candidate should also have a strong background in managing P&L, partner negotiations, and partner relationship management. As this role requires close partnership with CN third-party entities, CN sellers, and central teams, we require business proficient written and verbal fluency in Chinese and English, and accommodation to Pacific Time and China Standard Time zones. Experiences in small business financial services and e-commerce are a benefit.

What you will accomplish:

• Drive CN Seller Capital near and long-term product and CX strategy, develop requirements and drive roadmap execution

• Communicate business cases, strategy and decisions effectively to senior leadership and cross-functional partners, building alignment and driving shared goals across the teams.

• Define ambitious goals to deliver against and meticulously measure against the goals to deliver significant impact to the company.

• Discover and address customer pain points across the customer journey via qualitative and quantitative data-driven approaches to validate and identify the customer problem.

• Constantly challenge the status quo, leveraging industry trends, market dynamics, and voice of the customer to improve product portfolio (incl. expansion to new financial products such as insurance) and CX journey.

• Negotiate and manage ongoing third party partner relationships.

• Exhibit strong bias for action and hold a high bar for quality, continuously optimizing execution and processes. 

• Anticipate risks, set mitigation strategies, and proactively unblock the roadmap.

What you will bring:

• 8+ years of experience in product management, with at least 5 years leading cross-functional teams to deliver product and CX feature launches.

• Strong track record of developing, launching, and scaling new products and CX experiences.

• Effective communication and business proficient written and verbal fluency in Chinese and English to drive partnerships with CN third-party entities, lead CN seller engagement, and deliver with cross-functional central teams.

• Proven ability to execute with speed and quality, and establish playbooks to drive operational excellence.

• Experience owning and optimizing P&L of programs.

• Strong track record of managing third party partner negotiations and relationships.

• Experiences in small business financial services and/or e-commerce.

• Strong data analysis skills and experience with customer research techniques.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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